Hard Rock Hotel Cancun
5-star Hotel with Private beach
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo
+52 998 881 3600based on 1,293 reviews
per night
About Hard Rock Hotel Cancun, Cancún
Hard Rock Hotel Cancun photos
Rooms
Hotel Amenities & Facilities
- Private beach
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Breakfast included
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Dining area
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Things to do
- Gift shop
- Game room
- Golf
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Basketball court
Family friendly
- Babysitting or child care
- Kid-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
General
- Family rooms
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Sea view
- Telephone
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Disabled Access
- Elevator
- Accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Bathroom
- Hairdryer
- Private bathroom
- Bathtub
- Toilet paper
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Health and safety
- Daily housekeeping
- Housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
- Fitness room
Bedroom
- Wardrobe or closet
Workspace
- Laptop safe
Reviews
Pros +
- Excellent service throughout the hotel. (in 23 reviews)
- "very clean, friendly staff, great pool and amenities." (in 52 reviews)
- The room I've stayed was amazing (in 22 reviews)
Cons -
- The worst hotel ever. (in 1 review)
- The Italian restaurant was a disappointment and the room service was worse. (in 5 reviews)
- "Kept the balcony doors closed 100% of the time, but it didn't help." (in 1 review)
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Hard Rock Hotel Cancun room booking info
Check in/Check out
Check in anytime after 3:00 PM, check out anytime before 12:00 PM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
How does Hard Rock Hotel Cancun compare to other 5-star hotels in Cancún?
5-star hotels in Cancún typically cost C$ 851/night, but Hard Rock Hotel Cancun is typically available for C$ 579/night, and is rated equally to its competitors.
How far is Hard Rock Hotel Cancun from Cancun?
Driving distance from Cancun to Hard Rock Hotel Cancun and vice versa is 12.4 km and the overall drive time is about 23min. Driving time can vary based on the time of day and traffic.
What is the best way to get to Hard Rock Hotel Cancun from Cancun?
If you intend on renting a car to travel from Cancun to the hotel, you will have peace of mind knowing that Hard Rock Hotel Cancun offers parking on site. Car rentals in the area typically go for C$ 7/day for a base model rental. A very popular option for travellers staying at Hard Rock Hotel Cancun would be to take a taxi or ridesharing service from Cancun directly to the hotel.
Are there food options at Hard Rock Hotel Cancun?
There is a restaurant at Hard Rock Hotel Cancun that can be used by visitors of the hotel. You can sit down or take food to go. Call the front desk at +52 998 881 3600 for kitchen hours. One of the easiest dining options for Cancún guests staying in Hard Rock Hotel Cancun is to get room service, which is available to all hotel guests.
Does Hard Rock Hotel Cancun have a pool?
Yes, Hard Rock Hotel Cancun has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
How close is Hard Rock Hotel Cancun to Cancún city centre?
When staying at Hard Rock Hotel Cancun you are only 9.5 km from the Cancún city centre. While making your way to the centre of Cancún, you should plan to visit Parque Las Palapas, along with all the shops and restaurants.
What is the phone number for Hard Rock Hotel Cancun?
If you have questions about Hard Rock Hotel Cancun or your reservation, please call the front desk directly at +52 998 881 3600.
Does Hard Rock Hotel Cancun have Wi-Fi available?
Yes, Hard Rock Hotel Cancun has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Hard Rock Hotel Cancun?
Yes. If you are looking for a hotel with a fitness centre on-site, Hard Rock Hotel Cancun is a great place to stay.
What time is check-out for Hard Rock Hotel Cancun?
12:00 PM is the check-out time at Hard Rock Hotel Cancun. Late check-out may be available at the hotel's discretion.
How much is a room at Hard Rock Hotel Cancun?
The cheapest deals found start from only C$ 461 per night. The average rate for rooms at Hard Rock Hotel Cancun is currently around C$ 703/night. Enter your dates in the form above to see more.
Is there laundry service in Hard Rock Hotel Cancun?
Yes, you can do your laundry at Hard Rock Hotel Cancun. An iron and an ironing board will also be provided. You can ask for them at the front desk if they are not available in the room.
How many operators does momondo search for hotels in Cancún?
As of April 2025, there are 4,213 operators available to choose from for hotels in Cancún.
When did momondo last update prices for hotels in Cancún?
Prices for hotels in Cancún are refreshed on a daily basis.
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Hard Rock Hotel Cancun location: Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo