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Hyatt Zilara Riviera Maya

4-star Hotel, Adults only

4 stars

Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo

+52 984 370 0500
8.3
Very good

377 verified ratings

C$ 278
Rate

rate per night

Room type
Provider
Nightly total
King room
C$ 278
Double room
C$ 309
Standard Room
C$ 471
63 more Hyatt Zilara Riviera Maya deals
63 more Hyatt Zilara Riviera Maya deals

About Hyatt Zilara Riviera Maya, Playa del Carmen

Cleanliness
9.2
Comfort
9.2
Location
8.7
Services
8.8
Staff
8.9
Value for money
8.0
Situated in Playa del Carmen, Secrets Capri Riviera Cancun All Inclusive -Adults Only provides elegant 5-star accommodation, as well as an outdoor pool, outdoor tennis courts and a sauna. It also features body treatments, a beauty centre and a ballroom. Those staying at the resort have access to its wide variety of outdoor activities, including scuba diving, fishing and kayaking. Staff are available 24 hours a day and can help with booking tours and tickets. The resort's rooms are comfortable and feature a kitchenette that is equipped with a refrigerator. They each have movies-on-demand, a spa bath and a mini bar. Secrets Capri Riviera Cancun All Inclusive -Adults Only has an on-site bar, where guests are invited to enjoy a drink either indoors or on the outdoor terrace. Meals can also be enjoyed on the restaurant's open terrace. Cancun International Airport is less than a 35-minute drive from Secrets Capri Riviera Cancun All Inclusive -Adults Only, and a shuttle service is offered for ease of travel. 5th Avenue is only a short drive from the resort.

Hyatt Zilara Riviera Maya photos

Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Rooms

Tue 21/10
Wed 22/10
Double room
2 double beds
C$ 309
nightly with fees
2 double beds
C$ 388
nightly with fees
2 double beds
C$ 428
nightly with fees
King room
bed type unknown
C$ 278
nightly with fees
1 king bed
C$ 294
nightly with fees
1 king bed
C$ 344
nightly with fees
Standard Room
bed type unknown
C$ 471
nightly with fees
2 double beds
C$ 479
nightly with fees
bed type unknown
C$ 491
nightly with fees
Resort Room
bed type unknown
C$ 518
nightly with fees
bed type unknown
C$ 537
nightly with fees
bed type unknown
C$ 538
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Hotel Amenities & Facilities

  • Adults only
  • Outdoor pool
  • Beachfront
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Conference rooms
  • Safety deposit box
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Trash cans
  • Conditioner

Things to do

  • Gift shop
  • Board games/puzzles
  • Cycling
  • Darts
  • Scuba diving
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table
  • Water sport facilities (on site)

Pool and spa

  • Spa
  • Outdoor pool
  • Pool with a view
  • Private pool
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

General

  • Garden view
  • Pool view
  • Privacy curtain
  • Storage available
  • Beachfront
  • Sea view
  • Sofa
  • Telephone

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Disabled Access
  • Adults only
  • Elevator

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Toilet
  • Toilet paper

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Tumble dryer

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Kitchen

  • Kitchenette
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine

Outdoor

  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Media and entertainment

  • Cable or satellite TV
  • Radio
  • TV

Bedroom

  • Socket near the bed
  • Alarm clock
  • Wardrobe or closet

Workspace

  • Laptop safe
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis

Family friendly

  • Indoor play area

Reviews

8.3
Very good377 verified ratings
Pros +
  • Room Service overall was great! (in 10 reviews)
  • Great Room with sea views ! (in 6 reviews)
  • Very nice pool with a good temperature. (in 9 reviews)
Cons -
  • "front desk, at Bell service." (in 4 reviews)
  • "Every time we ordered room service, what" (in 3 reviews)
  • Need a 24hr bar and beach activities (in 1 review)

Hyatt Zilara Riviera Maya room booking info

Value for money

8.0

Location rating

8.7

Distance to downtown

10.1 km

Nearest Airport

Cozumel

Distance to airport

21.9 km

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • How far is Hyatt Zilara Riviera Maya from Cozumel?

    Driving distance from Cozumel to Hyatt Zilara Riviera Maya and vice versa is 21.9 km and the overall drive time is about 40 mins. Driving time can vary based on the time of day and traffic.

  • What is the best way to get to Hyatt Zilara Riviera Maya from Cozumel?

    If you intend on renting a car to travel from Cozumel to the hotel, you will have peace of mind knowing that Hyatt Zilara Riviera Maya offers parking on site. Car rentals in the area typically go for C$ 7/day for a base model rental. A very popular option for travellers staying at Hyatt Zilara Riviera Maya would be to take a taxi or ridesharing service from Cozumel directly to the hotel.

  • Are there food options at Hyatt Zilara Riviera Maya?

    Hyatt Zilara Riviera Maya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Hyatt Zilara Riviera Maya at +52 984 370 0500. One of the easiest dining options for Playa del Carmen guests staying in Hyatt Zilara Riviera Maya is to get room service, which is available to all hotel guests.

  • Does Hyatt Zilara Riviera Maya have a pool?

    Yes, Hyatt Zilara Riviera Maya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • How close is Hyatt Zilara Riviera Maya to Playa del Carmen city centre?

    10.1 km separate the front steps of Hyatt Zilara Riviera Maya and the city centre of Playa del Carmen, where you can keep busy with restaurants, shopping and of course Parque Xplor, a very popular landmark in Playa del Carmen.

  • What is the phone number for Hyatt Zilara Riviera Maya?

    You can reach the main line at +52 984 370 0500.

  • Does Hyatt Zilara Riviera Maya have Wi-Fi available?

    Yes, Hyatt Zilara Riviera Maya has Wi-Fi available to hotel guests.

  • Is there a gym or fitness centre available to guests at Hyatt Zilara Riviera Maya?

    There is a hotel gym accessible to guests staying at Hyatt Zilara Riviera Maya. Most hotel gyms are not 24-hours, so be sure to ask the front desk for gym hours and availability.

  • What time is check-out for Hyatt Zilara Riviera Maya?

    The required check-out time is 12:00 PM. Please plan accordingly before your departure to avoid any penalties or fees.

  • How much is a room at Hyatt Zilara Riviera Maya?

    Prices may fluctuate based on room type, dates, and availability. You can find great room deals for Hyatt Zilara Riviera Maya at the moment between C$ 345 and C$ 639 a night. Enter preferred dates in the form above to see the best-matched deals for you.

  • Is there laundry service in Hyatt Zilara Riviera Maya?

    The accommodation features laundry services for all guests. Irons and ironing boards are included as featured amenities.

  • How many operators does momondo search for hotels in Playa del Carmen?

    There are 8,190 operators available for hotels in Playa del Carmen as of October 2025.

  • When did momondo last update prices for hotels in Playa del Carmen?

    Prices for hotels in Playa del Carmen are refreshed on a daily basis.

Places of interest near Hyatt Zilara Riviera Maya

Attractions in Playa del Carmen, Mexico curated by momondo

Hyatt Zilara Riviera Maya location: Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo

Top landmarks

El Camaleón Mayakoba Golf Club1.7 km
Guadalupe Church7.4 km
La Fe9.0 km
Playa Paraíso9.0 km

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