Hyatt Zilara Riviera Maya
4-star Hotel, Adults only
Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo
+52 984 370 0500based on 365 reviews
per night
About Hyatt Zilara Riviera Maya, Playa del Carmen
Hyatt Zilara Riviera Maya photos
Property safety measures
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Rooms
Hotel Amenities & Facilities
- Adults only
- Outdoor pool
- Beachfront
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Things to do
- Gift shop
- Board games/puzzles
- Cycling
- Darts
- Scuba diving
- Bingo
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Water sport facilities (on site)
Pool and spa
- Spa
- Outdoor pool
- Pool with a view
- Private pool
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
General
- Garden view
- Pool view
- Privacy curtain
- Storage available
- Beachfront
- Sea view
- Sofa
- Telephone
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
Accessibility and suitability
- Hypoallergenic
- No smoking
- Designated smoking area
- Disabled Access
- Adults only
- Elevator
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Toilet
- Toilet paper
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
- Valet parking
Kitchen
- Kitchenette
- Tea/coffee maker
- Refrigerator
- Coffee machine
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Media and entertainment
- Cable or satellite TV
- Radio
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Indoor play area
- Complimentary breakfast
Fitness
- Fitness centre
- Tennis
Reviews
Pros +
- Room Service overall was great! (in 10 reviews)
- Great Room with sea views ! (in 6 reviews)
- Very nice pool with a good temperature. (in 9 reviews)
Cons -
- "front desk, at Bell service." (in 4 reviews)
- "Every time we ordered room service, what" (in 3 reviews)
- Need a 24hr bar and beach activities (in 1 review)
Hyatt Zilara Riviera Maya room booking info
Check in/Check out
Check in anytime after 3:00 PM, check out anytime before 12:00 PM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
How far is Hyatt Zilara Riviera Maya from Cozumel?
Driving distance from Cozumel to Hyatt Zilara Riviera Maya and vice versa is 21.9 km and the overall drive time is about 40min. Driving time can vary based on the time of day and traffic.
What is the best way to get to Hyatt Zilara Riviera Maya from Cozumel?
If you intend on renting a car to travel from Cozumel to the hotel, you will have peace of mind knowing that Hyatt Zilara Riviera Maya offers parking on site. Car rentals in the area typically go for C$ 7/day for a base model rental. A very popular option for travellers staying at Hyatt Zilara Riviera Maya would be to take a taxi or ridesharing service from Cozumel directly to the hotel.
Are there food options at Hyatt Zilara Riviera Maya?
Hyatt Zilara Riviera Maya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Hyatt Zilara Riviera Maya at +52 984 370 0500. One of the easiest dining options for Playa del Carmen guests staying in Hyatt Zilara Riviera Maya is to get room service, which is available to all hotel guests.
Does Hyatt Zilara Riviera Maya have a pool?
Yes, Hyatt Zilara Riviera Maya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
How close is Hyatt Zilara Riviera Maya to Playa del Carmen city centre?
10.1 km separate the front steps of Hyatt Zilara Riviera Maya and the city centre of Playa del Carmen, where you can keep busy with restaurants, shopping and of course Parque Xplor, a very popular landmark in Playa del Carmen.
What is the phone number for Hyatt Zilara Riviera Maya?
You can reach the main line at +52 984 370 0500.
Does Hyatt Zilara Riviera Maya have Wi-Fi available?
Yes, Hyatt Zilara Riviera Maya has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Hyatt Zilara Riviera Maya?
There is a hotel gym accessible to guests staying at Hyatt Zilara Riviera Maya. Most hotel gyms are not 24-hours, so be sure to ask the front desk for gym hours and availability.
What time is check-out for Hyatt Zilara Riviera Maya?
The required check-out time is 12:00 PM. Please plan accordingly before your departure to avoid any penalties or fees.
How much is a room at Hyatt Zilara Riviera Maya?
Prices may fluctuate based on room type, dates, and availability. You can find great room deals for Hyatt Zilara Riviera Maya at the moment between C$ 159 and C$ 514 a night. Enter preferred dates in the form above to see the best-matched deals for you.
Is there laundry service in Hyatt Zilara Riviera Maya?
The accommodation features laundry services for all guests. Irons and ironing boards are included as featured amenities.
How many operators does momondo search for hotels in Playa del Carmen?
There are 8,972 operators available for hotels in Playa del Carmen as of July 2025.
When did momondo last update prices for hotels in Playa del Carmen?
Prices for hotels in Playa del Carmen are refreshed on a daily basis.
Places of interest near Hyatt Zilara Riviera Maya
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Hyatt Zilara Riviera Maya location: Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo
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