I prescribed a pickup at Kona airport What I got was a downtown rental That was closed when I got to the airport office at 10:30 Airport Office manager refused to do the rental from there because "we have no cars" & suggested i) I try to find a cab at the airport to take me 25 mi north (est cost $80US), & ii) that in the morning I take a tax i (est cost, >$120 US) to downtown to see if the rental was still there. Absolutely brutal customer relations. She didn't care whether my wife & i lived or died. I was completely disgusted. Never been treated so badly by anyone, ever. Eventually the counter guy found me an old Dodge van for a day (cost $160 + tax etc) so at least I could take my wife to our destination. The van was filthy. I mean, filthy. And if my wife wanted to drive, sorry that will be $13/day Took the filthy van back next morning & went across the St. to Budget & got a car. Budget didn't say "we have no cars". Budget said: "if your wife wants to drive, go ahead. No charge." I will never ever under any circumstance sign up to rent a car from Thrifty. In fact, I will not use your service ever again because you completely mislead me by getting my rental from a place 20 miles from where I was. AWFUL.