Audi car rentals in San José

Counter staff was very friendly.

We had rental vehicles for 3 month stay in CR. Initially rented a small 4WD vehicle for wife and me, then traded for larger 4WD when 3 more family members arrived. Staff at main office made exchange smooth. Subsequently had some issues with the battery-controlled key device (for locking/unlocking doors), but office staff provided a replacement immediately and without question. While we never really needed 4WD (even while fording couple of shallow streams), high clearance was helpful on poorly maintained dirt roads. Whatsapp communication on several occasions with Jorge, my primary contact in main office, was quick and efficient. Senior agent provided his direct phone number to facilitate future rentals if we return. I strongly recommend this organization.

Great customer service and no issues with the reservation. The front desk gave us an overview of Costa Rican traffic laws and helped us select the best insurance. They even gave us some other travel tips we used throughout our vacation! Will definitely use them again!

It wasn't Europcar but Priveless rental. Your website said the rental agency was in the terminal, but it was 20 minutes away in heavy traffic. The car was old, worn and a bit dirty. You should never say the car rental is in the terminal when it's so far away. Also there were huge hidden charges that weren't disclosed on the rental listing. The people at the rental agency, however, were nice, but that wasn't enough to make up for the gross inconvenience and the 5-year old car that wasn't the greatest.

I was an hour late due to my plane being delayed and they cancelled my reservation and gave the car to someone else. Had to pay 1000 more.

Reservation was canceled and I was not notified

Not enough staff at office - long wait.

I never rented the car with them. When we arrived the man who were on the Avis front desk at Crowne Plaza Corobicí Hotel decided that he didn’t want to rent the car to us. So we never got the car and it was a big problem for us and our family vacation.

The kayak price was way off. The actual price of the rental came to nearly 4 times the kayak quote for the reservation. Will never use kayak to rent a car again.

Hertz let us down terribly. Worst experience ever. We reserved a car two months prior to our trip to Costa Rica, re confirmed at least 3 times, and the day we came to pick it up they said they did not have any cars at all because it was the high season. So unprofessional company. We will never rent from Hertz again, people at the hotel told us Hertz did the same thing to them. It has been so inconvenient to say the least. DON’T RISK YOUR VACATION WITH HERTZ.

Despite having a reservation and reconfirming before leaving, when we arrived at the San Jose airport to pick up the car, the Hertz agent said there were no cars available. He checked on the computer for about a minute and asked us to ask other car rental companies. He was not interested in helping us out. After a day we went to another Hertz location in downtown San José, again, we were given a cold shoulder. The fact that we had a reservation meant nothing to them. They left us stranded without a car, which completely ruined our vacation. We will never rent from Hertz again and we will make sure that our families and friends never rent from Hertz either. If Hertz wants to improve service I recommend they fire their entire staff in San Jose and hire people with customer service experience.

When we arrived to the car rental at the airport in San Jose, Costa Rica, we were told that the car is not available, because we didn't come on time. I showed the reservation and it did show that we came on time. However, the representative insisted that they still don't have any cars. He told us that we ca get a more expensive car from another rental company and he would process that rental for us. we refused to get a significantly more expensive car , because that is not what we were looking for to rent in the first place. The representative was not helpful at all and he moved to the people who were in line behind us. Then, he told us that the rental was overbooked by the company. After calling the Hertz 1 800 number in US, I was told that they can't help us at all and that we should get the more expensive car. This was the most discussing rental experience I have ever had. We were lied straight into our face. I am never going to book a car rental with Hertz again and will spread the word as much as possible about this negative experience.