Lexus car rentals in Denver

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

They didn't have cars, wait was over two hours. Gave us a much smler vehicle then we had rented but still charged us for the larger one. Refuse to answer any of our emails about fixing the charge. I will be filing a complaint with the BBB when I get home.

Drop-off location not marked.

Line for pick up was nearly an hour. Drop off was chaos: no attendants at all.

The woman who helped me at the desk was very knowledgeable and friendly. She was fun to work with.

Simple pick up. Clean vehicle. Vehicle was in good shape without concerns. Upgraded to midsize pickup. Everything was great. Friendly staff. Overall great experience!

The pick up was fine. They gave me an old and worn Chevy Tahoe after telling me there were no other options on the lot. When I went outside to find it, it was literally sitting next to a brand new model. I went back and said I preferred the new model and they let me switch, worked out in the end but very annoying.

Staff were generally nice. The car was very dirty at pickup and I never received a receipt at drop off.

No windshield washer fluid, cruise control didn’t work.

The customer service was horrible .. no one wanted to help me I asked two people to help me .. both of them told me they were busy and to go find some one else .. I stood there and waited for 15 min .. when the next shuttle came around .. the lady said I can help who’s next. I immediately said something to her and she said , I was busy at the time is there no one there to help you I said no . Still no one helped me .. eventually some one showed up to help me… i told him what happened he just looked at me. So I said ok im going to just let it go. Then they gave me my car , the Car gas tank wasn’t on full and it smelled like smoke , cigarettes . I pulled up to the exit and I told the employee hey this gas tank isn’t on full and the car smells like smoke . He said I will note it that the car smells like smoke and the gas tank you can bring it back on this . i bring the car back , the clerk tells me to leave the keys in the car shuttle would be over there . I get in the shuttle and I goto board my plane . As I’m boarding I checked my email. And i got my receipt . They CHARGED ME A SMOKING FEE FOR $400! … Messing up my credit card and I’m pretty sure it’s going to mess with my credit score . This place is a nightmare . It’s poorly ran and it looks like they hire any one to work there .. the rate was $35 a day and it def shows why

The staff was excellent! The price, as with all rentals, was excessive.

I had to wait 2.5 hours to get a car despite having a reservation.

Great car, customer service, and driving experience. I loved the Tesla. Thanks!