Lexus car rentals in Denver

WY too long a line, and took way too long at the counter

Vehicle was not thoroughly cleaned (still had trash in it from previous users). Cracked windshield. Not enough customer service people to service customers in a timely manner (particularly at pickup).

It was easy... and fast

Simple pick up. Clean vehicle. Vehicle was in good shape without concerns. Upgraded to midsize pickup. Everything was great. Friendly staff. Overall great experience!

The pick up was fine. They gave me an old and worn Chevy Tahoe after telling me there were no other options on the lot. When I went outside to find it, it was literally sitting next to a brand new model. I went back and said I preferred the new model and they let me switch, worked out in the end but very annoying.

have a customer call centre that can EASILY REACHED! I want to speak with an agent! stop with the press 1 press 6 press 2 press get lost! NOW My rental was extended, and charged and confirmed by email that the extension had been completed and paid for. I did not have faith that the call centre lady truly had a grasp on what was what, however, she did charge my card, so i figured that she had. I called back to confirm a few hours later, seems all was set. You can guess that ending can't you? It wasn't extended. thankfully Daniel at the local branch fixed this. Now YOU FFIX THE CALL CENTRE - Oh, btw, an international licence does not work n your hertz customer page. Fix that as well.

Be more transparent with ALL the Fees and Taxes. Give me the bottom line WITH Insurance and ALL Fees.

The shuttle is understaffed and the available SUV is not AWD. Avoid.

Nobody seemed interested in serving clients standing in line. Pickup was very slow. 4 people available behind counter but served one at a time.

The customer service was horrible .. no one wanted to help me I asked two people to help me .. both of them told me they were busy and to go find some one else .. I stood there and waited for 15 min .. when the next shuttle came around .. the lady said I can help who’s next. I immediately said something to her and she said , I was busy at the time is there no one there to help you I said no . Still no one helped me .. eventually some one showed up to help me… i told him what happened he just looked at me. So I said ok im going to just let it go. Then they gave me my car , the Car gas tank wasn’t on full and it smelled like smoke , cigarettes . I pulled up to the exit and I told the employee hey this gas tank isn’t on full and the car smells like smoke . He said I will note it that the car smells like smoke and the gas tank you can bring it back on this . i bring the car back , the clerk tells me to leave the keys in the car shuttle would be over there . I get in the shuttle and I goto board my plane . As I’m boarding I checked my email. And i got my receipt . They CHARGED ME A SMOKING FEE FOR $400! … Messing up my credit card and I’m pretty sure it’s going to mess with my credit score . This place is a nightmare . It’s poorly ran and it looks like they hire any one to work there .. the rate was $35 a day and it def shows why

I wish rental car companies would not encourage their employees to engage tired travellers with relentless upselling based on fear mongering. Usually it is for unnecessary insurance. In CO, it is the Chain Law, which requires chains in a heavy snowstorm - regardless of the car - and chains are not permitted by the rental company. Their solutuon is to push for a vastly more expensive SUV that has AWD but still would nkt satisfy the Chain Law. Why not just put snow tires on rental cars for people who are primarily coming ro CO to ski? There is always a line at the rental counter and the upselling may add profit for the rental company, but it makes a simple check in and pick up experience much longer and more frustrating for all customers. It is also disingenous and misleading. People on vacation want to relax and be on their way, not argue with rental employees who have clearly been trained to extend rather than shorten the rental process.

There weren’t any cars available but Thrifty still charged my credit card for insurance. Will not recommend or try snd rent from again.