Van Rentals in Denver, Colorado

They didn't have cars, wait was over two hours. Gave us a much smler vehicle then we had rented but still charged us for the larger one. Refuse to answer any of our emails about fixing the charge. I will be filing a complaint with the BBB when I get home.

Drop-off location not marked.

Line for pick up was nearly an hour. Drop off was chaos: no attendants at all.

To know that Avis and Payless are the “same”.

Extremely rude staff. Attempted to rent me a wrecked vehicle and when I denied it said it would be a few hours until another of the same class was available. Check in process no one was there. An AVIS employee said to just leave the keys in the car. No inspection, etc. I travel for a living and this is about my 3rd poor experience with Payless. I will pay more money for better service, shorter lines, and kinder staff. Will not be using this company again

Straight forward and easy process, although I feel extension's should cost relatively the same as the reserved days (imo,) other than that no issues!

Check in was long. Spots were not clearly marked. I actually put my stuff in the wrong car, then had to walk around the lot for a few minutes to find the right car. The cars horn was really soft (compared to my own car) when hitting the lock button…making finding the car a little more challenging. Otherwise, the car was great, the price was reasonable and the check-in was efficient. I would use Routes again.

Everything was good, but there were a ton of unexpected fees at pick-up.

I will NEVER rent from Routes again (I rented through the Kayak travel website as a special offer, thinking Routes had to be ethical business to earn Kayak's endorsement. Uh no, Routes is not ethical at all. Kayak got taken in too, I suppose). “Technically," the vehicle worked as expected (despite being out of alignment with poorly inflated tires). But "technically" is the operative word, since that's exactly where they get you. They have all sorts of hidden (and ambiguous) rules in their contracts that are not like other car companies plus you sign on a digital pad so you never even see them before signing. Ironically, one of the things you sign via the digital pad is a statement that reads, " ... by signing below, you agree to the terms and conditions of this agreement, and you acknowledge that you have been given an opportunity to read it before being asked to sign." Nope. I was never given an opportunity to read that statement before signing, nor read anything else. The staff won't tell you all the ways you could get charged or fined after the fact - essentially, if there's not an upcharge opportunity for them at the rental counter, the staff will not tell you any of these hidden rules and just let you suffer at the end. Because guess what? They can charge your card for anything. ANYTHING. I got charged for crossing the state line. Seriously. Despite talking about that possibility at length with the staff at the counter!!! She never said a peep, just smiled in a peculiarly serene way that I now understand to be the smile of a predator. They interpret their rules fiercely to their favor. Because that contract section goes on to read, ".. your signature below allows us to process a separate credit/debit card voucher in your name for all amounts due us" which means they charge any and everything possible to your card without ANY avenue of recourse or customer service resolution. It's impossible to get to a customer service person, they will deny any credit card dispute with STACKS of paper alleging they are correct (even if they are not), and use every trick in the book to bilk you out of money. Yes, it is possible that sometimes, some renters will have a good experience - but most of the time you will be conned, lied to, manipulated, tracked (yes, tracked), fined, anything to make themselves profitable using deception, ambiguity, and omission. Don't risk it. Your $50 rental will end up as a $200 rental and a massive headache.

I could not get a car cause I did not have flight information. I did not need flight information I was trying to drive the car out of state and they would not let me do a one way option.

Staff were generally nice. The car was very dirty at pickup and I never received a receipt at drop off.

No windshield washer fluid, cruise control didn’t work.

The people were quick, friendly and helpful.

I hated every moment dealing with National. Upon arrival, the employees at the counter didn’t bother asking us for our reservation information they just turned us and the other clients away. Not only did they sell our reservation, which we had done with more than two months in advance, but they offered no type of solution or assistance to the problem THEY CREATED. Their cavalier responses were “try booking with another company” or “Uber to your destination”. No one in the counter really made an effort to deal with myself or the other clients who were also left screwed over by their poor management and decision making skills. Each and every single one of the employees just dumped the issue to the next until finally they pulled a lame excuse out of their asses as to why they wouldn’t even try to help us. They wanted to hold on to the fact that “it was late at night and they couldn’t do much.” I did take their advice and took my business elsewhere, and the lady at Avis went above and beyond to help me and my group of 17+ get a car to get to our destination. She did not care that it was past 3am and her shift had ended. She did everything she possibly could as a simple customer service associate to help me and my family. Something that EVERY SINGLE ONE of the National employees claimed they could not do because “it wasn’t in their power” I wouldn’t make a reservation with National or it’s affiliates even if my life depended on it. Definitely will tell every single person I know that National is by far the worst company to rent with and the customer service offered at the Denver International Airport location is so poor, that Satan himself would feel offended.

Our flight was delayed and when we got to National to pick up our vehicles (we had 2 different reservations), THEY HAD NONE! It was past 1am and the only thing we were told was "I'm sorry", "there is nothing we can do about it", "go to another rental car place and see if they have anything available". THIS IS UNACCEPTABLE AND UNPROFESSIONAL; CUSTOMERS DEPEND ON THESE RESERVATIONS WHICH ARE DONE MONTHS IN ADVANCE, TRUSTING THAT NATIONAL WILL HONOR THEM. IT WAS A PARTY OF 17 PEOPLE AND WE WERE STRANDED, IN THE COLD, AT 1AM, WITH NOWHERE TO GO AND NO REAL HELP FROM YOU. WE WILL NEVER DO BUSINESS WITH YOU AND WILL NEVER RECOMMEND YOU TO FRIENDS AND FAMILIES. DO BETTER!!!!!

Brenda was great.