Mercedes-Benz car rentals in Austin

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

Very pleasant and efficient desk agent; pick up agent was friendly and nice!!

Really easy! However it would have been nice if the guy at the Austin car lot was more knowledgeable about how to hook up my cell phone to blue tooth. Dont forget to sign up at rentalradar.com for price drops. Every time rates went down, I made a modified my reservation. Saved over $225 in the course of 4 months by paying attention to rate drops.

Great car, great price, great service. Good Job

The staff and customer service were fine, but my car ended up not having any window washer fluid and the A/C was completely broke. Obviously neither were identified until I needed them.

The windshield was streaky on the inside and needed cleaning to drive safely at night

When we arrived at the Austin airport, the Enterprise manager called to say not to bother to come to the Enterprise office because there were no cars of any kind anywhere in Austin, even though we had made our reservation weeks ago and received a confirmation the day before our arrival. It was the Formula 1 Grand Prix and no cars we’re a available, regardless of our reservation and confirmation.

Great customer service

About two hours before I was supposed to return the car, I realized I had selected the wrong airport. The customer service agent I spoke with did a fantastic job getting the issue rectified quickly. It was quite a relief.

Picked up vehicle, wasn’t cleaned. Windshield crack in transit and wasn’t able to get another car that I could exchange for. Ended up having to cancel my return trip because I wasn’t comfortable with how they handled the situation. Will not use again

It was a terrible experience. They contacted me the day I was supposed to pick up the rental and cancelled the booking saying they were overbooked and offered me no alternatives. Plus I had to call a different department to get my money refunded to me.

Over charged from what I payed online.

The agent couldn't answer any questions and didn't advise me that the drop off location wasn't at the airport.

Stood in line for 45 minutes to get my car. Needed more people working check-in

I was double charged - first online then again in person. Still have not been able to get my refund.

Pick up was frustrating. Went to the Dollar counter to find a sign that said go to Hertz counter. Waited in a long line. Time consuming.

At drop off, they failed to scan in the vehicle correctly. I received notification that they were charging me for extra days. It took over 45 minutes to straighten out over the phone with a customer service agent .

Very horrible experience I ended up driving my own car.

Easy pick up, straightforward, cheap. I think I may have gotten a nicer car than I paid for. Nothing to complain about