Van Rentals in Austin, Texas

At drop off, they failed to scan in the vehicle correctly. I received notification that they were charging me for extra days. It took over 45 minutes to straighten out over the phone with a customer service agent .

Very horrible experience I ended up driving my own car.

Easy pick up, straightforward, cheap. I think I may have gotten a nicer car than I paid for. Nothing to complain about

I usually use Hertz and Payless was fantastic. Great experience.

No car when I arrived, lucky I had a backup.

Arrived at rental counter and it was closed said moved to budget closed budget moved to Avis line was 30 plus deep. Took 45 minutes then offered a 12 passenger van. I reserved a Kia Rio or similar. 12 passenger van is not similar to a Kia Rio. Then offered a full size truck. That was all they had. I was there for my mother’s 82nd birthday. Can not get her in a high off the ground full size truck. Forced to borrow a vehicle to get her around. What happened is us late arrival people at the airport were left with the undisirable vehicles. Not a good rental experience

The service was fine but if I had known the rental place was so far away from the airport I wouldn’t have rented there. I was also charged for a second driver and toll fees which I wasn’t expecting…

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.