The guy working at the Avis was rude. He called because I was late, which I know is my fault, however, I told him I was still coming to pick up the rental around 4pm. He told me that I was out of luck and that he couldn't honor my reservation because he only had 4 cars and 7 reservations. He had a terrible attitude through the entire conversation. I offered to pay over the phone and sign whatever he needed electronically but he just continued to be rude as he told me that wasn't an option. I said I would call back when I was on my way and see if a car was left and he just blew me off and hung up. I did call back and his response was "see you when you get here". Once I arrived he asked for my name, then ID and credit card, which he ran without giving me a total or letting me see any paperwork first. Once given the paperwork, he went over nothing, did no walk around of the car, just expected me to initial and sign blind. I was then given keys and off. He also didn't ask if there would be any other drivers so I was unable to provide my wife's info. I'll never use that Avis again.