SUV Rentals in Jacksonville, Florida

Everything was excellent! Highly recommend

I waited 98 minutes for the car. No place to sit while I waited. Horrible experience.

Price phenomenal Customer service at that jax location by kay was phenomenal Car was a great car but lacking maintenance. Had mechanical problems and front glass was full of glue from stickers removed at sime point and glue never removed. Return was phenomenal too Easy and very fast

Great rates, great vehicle, excellent service.

Once fees and insurance (which is often required) is added in, the cost is about double what I was quoted. Also, the line at the rental car booth at JAX airport was insane. Had to wait in line for 1hr 20min, which was a very frustrating experience. Didn't have any issues with the car itself though.

Hidden fees and vehicle was dirty smelled like cigarettes and beat up

Having a car would have been nice…! Not even the place I have rent didn’t advised me before I went there that they actually didn’t have any car available for me, they have transferred me to another Hertz location 10miles further telling me that they had plenty of cars and they would accept my rental confirmation code… well, this place didn’t has any car either!! When the customer service person called the other person to say « why haven’t you verified with me 1st? » he answered that we went there by our own and that he never said that they had car for us!!! Not enough to put my plans off, they also make us waste precious vacations time and money! I called when I came back asking if they could at least have a car ready for me for the next morning and they said they couldn’t guarantee… that ppl could extend their car rental so they couldn’t guarantee a car…!!!! Really?? How can you manger a business like that? Then he told me that the rental was canceled and I had to redo one!! He tried to make a rese For me as I was so upset and he kept me online for a half of hour for finally telling me that he couldn’t do it, I had to reso the a whole process online myself. Not even Hertz will never have my business, but Kayak either (was my first and last experience).

Inside rep was great. The outside of the car was dirty and the front of the car was covered with dead bugs

Long walk with luggage to get car.

Good customer service.

It was difficult to reach the staff who n the phone prior to pick up and prior to drop off. I am not at all comfortable returning the car without someone checking me out. When I did reach someone to ask about dropping it off, I was told they have a 24 hour shuttle. However, it is Wally Park’s shuttle, from whom Easirent leases space and the driver was not at all happy about taking Easirent customers to the airport, claiming the don’t pay for it. Additionally, the shuttle driver this morning also claimed that Easirent ran out of reserved cars, Saturday and Sunday, leaving people with paid car reservations and no car, even though they had a reservation and had paid. Many people apparently were very very unhappy. I say “claimed” because he complained all the way to the airport and I have no way to verify it. With the main offices in the UK, somebody needs to be responsible for what happens here. I will not be renting from Easirent again in spite of their having low rates.

It was terrible

Stop. Do not fall for the “Manager’s Special” deal. They will stick you with the smallest, worst condition POS they have- all designed to force an expensive upgrade. Never again.

When I went to pick up my car, the rental agency did not have any cars, even though I had a reservation well in advance. They said possibly the next day. I then had to take a $200 taxi to my destination. Still without a car. Who do I contact for reimbursement to cover the hundreds of dollars I spent on Ubers and taxis?

I thought Thrifty did well. I paid for insurance through Kayak. Was told at the counter that the insurance provided by Kayak was only liability. Frustrated by the lack of clarity on what was provided and by whom.

The staff at the Jacksonville location were very rude. Charged for prepaid fill up, without going over the disclosures. When I stated I wanted to decline, the woman stated, “ you don’t need to get confrontational.” She did not say anything about charging for gas. This is all after I stood at the counter for 10 minutes while she was on her phone and I was the only one there. Very disappointed. I will do whatever I have to to avoid ever using Payless again.

Be prepared to wait 30-45 minutes in the garage for your vehicle to be brought out, this is after waiting in the line at the counter inside.