Volkswagen car rentals in Surrey

Less hard sell on tolls, insurance, upgrade

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

On the whole, it was a negative experience. The fuel tank wasn't full, the place was understaffed, and so check-in took a long time. Drop off was chaotic and the car needed maintenance. On the other hand, the shuttle service to the Newark Airport was good, but the drop off/pick up location is with the hotels, not where the other rental cars are located. Also, ACE subcontracts with Drivo, so clients are subjected to Drivo policies and rules.

We booked the car went to the location we were told there were no cars. We called Enterprise direct booked car went to the location there were no cars. Because they do other jobs besides just rent cars to the public often they are out of the vehicles that there's website provides and they do not work well with each other for some stupid reason

Most disgusting experience ever, Arrived taking a bus to this location after dropping my vehicle at mechanic. Yellow slip drivers licence temporary operating permit which does not have a picture is questioned for lack of photo even though they acknowledge it’s valid and both your terms and hertz state it’s acceptable when presented with your credit card which was used to secure reservation…I present the credit card formerly noted and offer several other pieces of ids including bank card. Guy at till says do I have photo I’d in my phone I say no so he must talk to manager. Manager starts long winded speech while I’m bushed from a unanticipated and long bus ride and sky train ride as my ride had an emergency so as I interrupt and express my displeasure in this he claims he must have picture I’d. At this point I’m not even pretending to be polite in the face of their lack of courtesy professionalism and their duty to uphold a contractual obligation and I tell them what I think of the whole circus show….and a bad one at that (14309 72nd avenue Surrey bc location) and I call hertz who says will refund but can’t get me the vehicle ( though in the complaint call I placed later to hertz they said that the contract should have been honoured per their terms) I accept refund but am stranded in Surrey with no vehicle and no way to get on with my day and plans so I return and state I have photo I’d in my other phone which I found while aimlessly standing outside talking to hertz and wondering whAt the heck I’m going to do in the middle of nowhere without my rental vehicle and the same guy who asked if I had the I’d on phone and said that was acceptable claims that that is now not good enough…Personal much? Since when did the corporation start acting like our parent through their representatives and treating us the supposed customer as bad children who must earn their services or items they pay for with their own money?? I didn’t know I have to please those gentlemen at hertz to get a car? What next since it’s personal will they start training us for sexual favours? Is this the post COVID face of western civilization…there was a time this behaviour would have been considered totally unacceptable whereas these days it’s the new norm in many places…..

Didn’t have a full tank on pick up day.I took a picture and pointed it out to the guy and he said bring it back with the same amount in it so I did. Brought it back and the same guy said it wasn’t full and that I had to fill it up?! Cost me an extra $20 so hertz won’t be getting my business in the future.

Everything was stellar. No complaints! Highly recommend.