Toyota car rentals in Surrey

I was pleased with everything except that they marked off the on me the same minute windshield ding that was noted in the previous damages list when I picked up the car, presumably because I had added insurance, so they can file another claim. Possibly just an error, but judging from the previous reviews it seems suspicious.

I was very pleased with the unexpected SIGNIFICANT upgrade -- I originally had booked a convertible, expecting just a Mustang convertible, so you can only imagine how happy I was when I arrived at the counter and was upgraded to a relatively brand new BMW Z4 at the same rate! Even better, with the original reservation, I would have had to return the car the next day by 7:30PM to the Orlando Airport and be charged two days' rate (my pick up was at 5PM Saturday, needing to return by 7:30PM Sunday and otherwise see a MASSIVE rate hike from ~$150 to ~$600). However, because of the change in vehicles, I could return it on Monday by 5PM for the original rate of ~$150 at the hotel I was staying in, saving me a LOT of hassle. I imagine Sixt may have lost some money with my reservation, but a great experience from start to finish.for me!

It was such a pleasure walking into the Rent-A-Car company, and immediately accosted with a beautiful smile and offer of coffee or drinks. What a pleasant experience.!! Everyone was delightful. It's the little things that make people want to return to a business offering a service. I will definitely talk about my experience at six with all my friends and I will definitely rent from them again.

I had a little misunderstanding with refilling the gas but it was sorted out easily and I had a great experience with the National employees! Thank you so much

Super easy and friendly!

The attendant was polite and helpful

Terrible! Upon arriving in Denver we shuttled to ace and there was at least a hour wait in line. While standing in line we noticed a sign that no cars were allowed out of the state. So we had to shuttle back to the airport and book another car rental with someone else which obviously took a lot of valuable time. Bottom line we didn’t rent from ace and never will again.

The wait for the shuttle to pick up the car took ~30 min 15 min would have made this part of the review Excellent

Everything was good excellent customer service car was almost new

This rental company requires 2 shuttles and requires their own insurance (not included in the booking fees) which doubled the cost of our rental. By the time we were made aware of these extra fees, changing to another company was equally expensive last minute. While they were nice about it and the car was clean, these two inconveniences (wasting time and money) mean I would never rent from them again.

The whole experience was a pleasant one. Thanks!!

Waited for the shuttle at viscount station for 40minutes. Walking would be 20mins. Was forced to buy additional insurance for 12$ a day and paid more than the original cost of renting the car.

Yes routes is not in the terminal and yes you will need a shuttle but if you are just renting a car ( as I was and not flying in) what a great deal. Great selection, great prices and great service. Shout out to Aman and her customer care . I highly recommend Routes

Watch out this company. They are total scam. After booking the car online, I was tried to get charged extra $600 for nonsense insurance. I wasn’t informed by the insurance when I was booking the car. I cancelled my booking and they still charged me. I am taking legal action and I don’t eant anyone getting effected the same scam. Go book it from big companies, it is much more cheaper

Pick up and drop off was fast and professional! Great value for the car size and rental time. Shuttle service to the airport could be better. We waited almost a whole hour after dropping off our vehicle.

They were not at the central Houston (IAH) rental car area. They would not come pick us up at the airport before we sent them A LOT of information that is normally asked for when you check in to pick up a rental car. They said that we should call their driver to come pick us up. They made it very difficult to rent the car--so much so that we abandoned the rental and went over to another company on the spot. TOO MANY RED FLAGS. Will never, ever rent from them again. And you shouldn't either.

Great fast experience

The next bus shuttle was in an accident with us in it on the way to the rental company and they were not apologetic for us having been in there accident. Then the rental car was very very damaged. They also required a $1468. Insurance premium on top of the rental fee even though what my credit card insurance would cover it. This fee was not disclosed at time of booking.

Terrible, only one person working and never was told that a $250 deposit will be taken (which is fine). Tried to use my own insurance and they put a deposit of another $1000. They charge $55 for insurance per day if you use theirs. Tried to extend for one day and was told that they will take the $250 deposit as a fee for an extra day plus an additional charge. Overall terrible

They wanted additional money, fraudulent practices! I am requesting a refund!

Nothing