Toyota car rentals in New York

Terrible

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The staff are very helpful from pick-up to drop-off

Great customer service. Everyone I interacted with was kind, competent, and professional.

We received the truck we wanted. Everything was great.

The representative I met in the morning was so nice and friendly. She wanted to get me out of there quick so she gave me an upgrade. Everyone at this enterprise has a great work ethic and sense of urgency helping out their customers. Will definitely go back.

Customer service was excellent, Bryan was professional and help me with a good car.

Our experience was terrible. We booked online, and when we arrived we were told that their was no car available. No excuse, no alternative proposed nothing and left us at 10pm with no option than to take an hotel room at our costs and find by ourselves a different option. Disaster.

Very efficient and fast. Great staff.

Better maintained car

Friendly and quick service. No delays.

They didn’t have the car for me which I had thought I reserved.

The representative at the counter was helpful but the manager put us in a $53 car when I had paid $69. All he had left was a cheaper electric car and didn't adjust the rate. I thought I was agreeing to a "manager's special" but it was actually a "manager's choice". He made a CHOICE to put me in a lower priced car at a higher price. It was only a two day rental so I only overpaid by $32. The other issue was that I was making a one way, 900 mile road trip and stopping every 200 miles and spending an hour recharging an electric car was unacceptable.

Apple Card fiasco. Why take as form of payment if card can’t be validated at pickup?!

Very very busy office so had to wait an hour after a long flight to even be served. The lady in charge was quite rude and didn’t help the situation. Overall bad customer experience in picking the car up.

very friendly and efficient customer service, and the car was really good quality and in good condition. couldn’t fault them if i wanted to

The car smelled like a chimney they couldn’t get the smell of cigarettes out

I arrived about an hour earlier than my scheduled pick up time and the car I had reserved was not on-site. I was offered an upgraded vehicle for same price but had to pay for an extra day (for 1hr)-then proceeded to wait for 30 min for the staff to give me the keys to the vehicle that was easily seen in the parking lot. They did not tell me what the daily rate would be, nor did it show up on the small screen and I signed the rental agreement thinking it was an amended rental agreement to include my other reservation. I was very surprised to see later in the email the entire rental agreement that was for only one day and the cost was almost the same as for my initial multi day reservation. I had a similar issue at another Sixt rental location in Phoenix AZ in which there were additional fees that were added but I didn’t see them on the small screen. I think it would be helpful if they had full screens where we could see all the sections we are signing off on and then the list of charges with the total.

This rental facility has to be one of the worst in the country for being at a major airport. Pick up and drop off we’re terrible. Cars everywhere. Too hard to differentiate between Sixt and the other companies. Signs wrong. Horrible. Felt bad for the staff because the facility is terrible for them to do their job.

They charged me one more day . I dropped the car at 7 PM , and they charged me until the next day. Terrible

We reserved a car more than a month before our trip. When we arrived to pickup the car we went through the traditional paperwork. After a while we noticed many people waiting for their car. So I went to the counter to enquirer about my car only to find out that they did not have any cars available. We waited two hours for a car to be available. We got in the car and drove to the gate only to find out that the car couldn't be released due to mechanical issues. Again we waited for another car. The car we got had bald tires on it which I found out after inspecting the car the next morning.

They do not have a car for me in JFK airport. I needed to left the airport and take a subway and bus for my destiny.

You let me rent a car that wasn’t there. I left my hotel and paid for insurance on the rental and got nothing.