Convertible Car Rentals in Barcelona, Spain

It took about 45 minutes to get the car and the line was not very long. I experienced this all over Spain so not sure it's an Avis-specific issue, but just better not to be in a huge rush. It was frustrating to just be waiting and waiting and another renter lost his temper and started screaming in the office near the cars. But I found the Avis staff friendly, if not super quick and attentive. The car was great, the wifi add on was CLUTCH for me since my phone service wasn't working there. Way better than just a GPS add on, I was able to keep the wifi phone with me when I walked around too and the service worked really well the whole time. Rental car center was pretty easy to find. I had a hard time figuring out the fuel tank to refill on the Fiat 500 and wish there were easier instructions for that but I gave myself plenty of time and nice people helped me. I'd rent again from Avis.

More agents. 2.5 hour wait. Canceled

The Avis counter we went to closes between 1:00 and 4:00 pm, which is important to know. The car they gave me was a manual when I had ordered an automatic. When I turned it on, it leapt forward 2 ft-pretty dangerous. When we ran back to tell them before they closed for the afternoon, they insisted it was an automatic. In the end I got a really nice car, probably an upgrade, since they had no other automatics in that size. So the final outcome was a nice car, but a stressful way to start out the long drive.

I booked for a cit y pickup near me (catalunya) at 10 pm on Friday. You allowed me to book but didn't tell me in the booking I would need to pick up the car at Sants which is far from where I was staying. When I arrived, they gave me a key and told me to pick up the car on another floor- they didn't take me to the car. I went and the car wasn't there, so I went back to the office, then the representative found the car with me on another floor. It had a ticket to get out of the parking lot, but the ticket wouldn't work, so I had to go back to the office a second time to get another ticket. The car had an empty tank, which was a problem as I was supposed to travel early the next morning and it was already almost 11pm. Unlike int he US in Spain not all gas stations are open with possibility to pay until 9am, so it delayed my journey. I asked if there were any scrache marks on the car and the said it was automatic, whatever that means. When I went to get in the car, I couldn't because it was parked so close to the car next to it. I had to get in from the passenger side. Which means I didn't notice the scratch by the left wheel. I only saw it in the morning before departing. The drop off was smooth and the representative was kind and understanding. I let him know of my experience. You need to be clear on pick up and drop off and provide a number for the rental. When I called Friday night to pick up the car, it said Enterprise was closed, so I couldn't reach anyone. I simply wen to the station hoping google maps was right and that one office was open. not a pleasant experience.

Even though we reserved the car in advance, nothing was available for rent once we got there for pickup.