Tesla car rentals in Vancouver

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Everything was great, except knowing where to go after landing. I had to call to find out and it took a little while.

There was nothing good about ace, they have bad customer service.

Mostly good experience, They didn’t have the mid size car I paid for, so they offered a van, which actually worked out better. But I did have to wait like a half hour to get it. Other than that everyone and everything was great. I would use them again.

Excellent, friendly and efficient.

Friendly and helpful staff, prompt and efficient

Great experience very easy and fast. Team was really good. Kam was great.

Absolutely horrible customer service. They did not honour our reservation or give us a car. We were kicked out of the rental agency even though we got charged the full cost of the rental. Never renting with Hertz ever again.

Great experience throughout

Very nice vehicle. Clean, well kept, no damage. Only downside was the requirement for winter tires in BC which I tried to account for with my vehicle selection (intermediate SUV). The reservation was for a one way trip from Vancouver to Calgary. Sections of the mountains require winter tires by law. I called in advance to add winter tires to my booking and was told over the phone that they had to be added at the pick up counter which didn't make sense (wouldn't they need to know in advance to have the vehicle prepared or the correct vehicle available?)... At the pick up counter, I was told the only vehicles available with winter tires would be an additional $50/day. We ended up being charged an additional $200 in total to have the legally required winter tires on the vehicle. I would've thought that a one way reservation through the mountains would prompt an appropriately equipped vehicle with the legally required tires to be available. Beware of the unexpected upfront fees.

It was some distance from the airport, adding an extra hour to my trip. The person helping me was kind and polite. The downside was that while I was expecting the price to be around $200 it was actually around $350. The additional $300 security deposit, despite adding the insurance, was also not expected.

Hi, The service from the people there was amazing. Mr Manuel helped us a lot to find a solution for all the questions and troubles we had. His patience and willingness to understand our situation was unbelievable. Great people makes great companies. My only but... it was the cost of the insurance. It was mentioned when booked and it was more than what I expected. thanks a lot! Elsa and Saul

they charged an aditional $373us on a prepaid reservation, plus the $100us deposit which, a week later haven't been reibursed. they didn't have a vehicle according to the reserved class, they gave us a smaller one. would never rent again with them

I got problem when picking the car. it rumbles seems chassis issue from bottom. I immediately went back and talk to avis representative. he checked and drove for 2min and back confirmed issue, he immediately replaced a new honda odyssey van for me. the honda odyssey was super clean, quiet, new(1K+ miles). though I wasted some time due to this incident because I was in a hurry to drive to airport, I am very happy with the customer service, he made me feels very comfortable and in warm hand.

Incredibly busy at pickup but friendly, maybe arrive early . Dismissive when returning the car.

Friendly and helpful staff. Easy pick up and drop off.