BMW car rentals in Santa Ana

Made a reservation and they didn’t save us our SUV! Terrible!!! What’s the point of a reservation if I can’t reserve it?!?!?! Cannot do anything for us because we booked third party! Or at least that’s their excuse!!! Will never go with Dollar again!!!

Charged me an extra hour when I dropped off the car within 24 hrs

There was a difference between the price when I booked on Kayak and what I was sent from their 'partner' for the rental (Priceline - that price was a bit higher), but the Kayak price was what I was charged by Dollar. Long wait in line for pick up at the Santa Ana airport, looked like that was the case at the other places too. Service at the counter was good, and I was happy with the car. Car return was very smooth and the staff person there was great.

The pick up wait time was horrendous. They had one person working the counter and said person seemed more focused on chatting up the customer they were working with instead of recognizing they needed to expedite the check out process to get to the other customers,

I had put a convertible mustang and received a Camaro that was not convertible. This was my only complaint other than that they were great.

I booked an SUV and they offered me a Camero or Challenger. Then had to wait 20 minutes for them to find me an SUV and the gentleman helping me could not get in contact with other people to assist us faster. I don't think the car was cleaned very well or wiped down prior to giving us the keys, but overall it was fine. Dropping off the car was possibly the worst experience I could imagine. I got there before they closed and waited almost 20 minutes until someone came to help me. The woman was rude and told me I had to use the drop box because they were closed, though I was there prior to closing. If she had assisted me upon arrival, I would have returned the car a day early and not had to pay for the extra day but the lack of customer service and willingness to help me costed me an extra $150. I would not drop off at this location again unless it was made aware prior that you need to use the drop box and not talk to anyone.

We booked a full size SUV (GMC Yukon) 2 weeks in advance, when we reached to pick up first of all we had to wait in line for more than an hour and then we were told that the vehicle we requested ]wasn't available and had to downgraded to a minivan the guy at the counter had an attitude of take it or leave it.

Thirty five minuets in line is terrible. And it wasn't all that many people in front of me. Terrible.

Need one more helper only one person work at the shop

The documents received from the Alamo Rental Car desk team at SNA did not include their particular location’s phone #. Once finding the SNA Alamo Rental Car phone # on the web, their hours of operation were listed incorrectly, and I then needed to phone the MAIN ALAMO CUSTOMER SERVICE # to reach an agent to extend my reservation for another day. It would be helpful for the SNA Airport Alamo Rental Car franchise to include their office phone # and update the corrected regular business hours on all documentation given to clients and on the internet. Thank you.

I like customer service is excellent

Drop off location in SF was closed without warning. The sign on the Alamo store directed us to another drop off location that refused to accept the car. We needed to go to a third location which was hard to find.

Super service @ p/u, easy return

Customer service has a horrible attitude

Fast pick up and fast drop off

Kayak had cars available on its site for a one way trip where the Avis site had none.

This location was not at the airport like I thought - but their customer service was so good they called me the day before my pickup to make sure I knew I would have to get a ride to their location, but that by doing so, I was pry ably saving $200 on my total rental. Add to that, the gentleman who checked me in was was helpful, cheerful, and kind. Great experience.

Pick-up was fine and initially the car seemed fine, then it started leaking gas the first time we tried to fill the tank, when we only two hours from home, and it took Avis 5 hours to get us into a new car, leaving us stranded in a parking lot in Phoenix, AZ with no bathroom from 9pm to midnight, and then waiting at PHX airport for another two hours to get a car. In the end they offered us almost no apologies, a tiny 50.00 dollar discount, and turned what should have been a straightforward 7-8 hour car ride into a 13 hour ordeal, which meant I ended up being awake for close to 24 hours. And to top it off, they didn't extend our rental period so after finally getting home and to sleep at 5am (I should have been home by about 11pm and in bed shortly after if all had gone well) I had to wake up a few hours later to go return the car and avoid the fees for a late return.