Toyota car rentals in San Jose

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

👍

They gave me the wrong car said it was a 4 by4 and over charged and I had to argue and prove from Jeep dealer it wasnt to get a charge.

The best customer service

Price was better than competitors, easy and fast pickup, clean and very nice, new car, easy drop off.

Just needed a little more explanation on charges since I bought insurance through kayak and it seems like they charge me again. Also, it would be nice if the counter people are aware of the type of car that is in inventory. That is, know the features. I upgraded since I was told there is apple car play in the car so I can use the GPS. Apparently, there isn't.

Quite roomy Soul Kia. Liked that I could put down the back seats and carry a bunch of goodies to a wedding site.

Enterprise is the worst company ever. I tried to rent 2 cars in one location. At least after rent confirmation I got a call that they have no such cars. On another location I've been told that they don't have such car and it is not their problem. I lost time and money to get there, but managers just locked at their office. Enterprise does not exist for me anymore.

The wait was an hour and a half.

The car that’s I was given was much better than the one I ordered.

This was worst rental car experience I've ever had. I would never use Dollar again and I will not rent a car through Kayak again. First, they said they didn't have a car. Then, they tried to double charge me when I had already paid upfront. They wouldn't let me pay the deposit using debit card, and even after I told them I paid for the car in advance, they charged me an additional $38 for some type of fee, so I paid nearly $100 to rent a compact vehicle for 1 day! They also made me wait over an hour for a vehicle and I was not the only one! Look online: All the reviews are horrible! They tried to say people stole the cars! Obvious lie! There is security to get in and out of there. No way. Absolute nightmare! Don't use this company, and don't use kayak. I paid for the car upfront for a reason. I should've only had to pay a deposit in addition.

it was great- easy check in and return. Vehicle was clean and comfortable!!

We received are scheduled pick up and hour late and they didn’t even have the vehicle we rental that was more fuel economical

We had a mixup with a rental car, my fault, and it left us scrambling to find a rental car same day for a 11 day trip. We booked while we were on the plane getting ready to leave for our destination. When we arrived they didn’t have the intermediate size suv we booked, so they offered us a luxury suv, or a mini van. We were very happy to have the van and it turned out great for the whole trip. Nice van, nice upgrade.

great service

Service was great. Our car was upgraded at no additional cost when the style we booked was no longer available. Car was in excellent condition and I enjoyed driving it. Best part of the rental experience was that there was almost no wait in line to check in for the rental and to return our car. Car return experience was great also. Only down side was the lack of road signs to direct us to the rental return area (all rentals, not just Sixt) at San Jose Airport. It was kind of confusing and my google maps directions were of limited value as well.

Check out was extremely slow and instructions were not clear at all. We waited an hour to get our car

over charged me for miles and time on my return. also included insurance which I told them I didn't want.

Not their fault, the location is not at the airport you take an uber/taxi to it (short ride $27 Uber) I knew this, just forgot. You can drop the car off at the airport rental for an extra $25 though. We had a Toyota Camry it was very comfortable and easy on the wallet with gas prices the way they are.