Lexus car rentals in San Jose

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

This was worst rental car experience I've ever had. I would never use Dollar again and I will not rent a car through Kayak again. First, they said they didn't have a car. Then, they tried to double charge me when I had already paid upfront. They wouldn't let me pay the deposit using debit card, and even after I told them I paid for the car in advance, they charged me an additional $38 for some type of fee, so I paid nearly $100 to rent a compact vehicle for 1 day! They also made me wait over an hour for a vehicle and I was not the only one! Look online: All the reviews are horrible! They tried to say people stole the cars! Obvious lie! There is security to get in and out of there. No way. Absolute nightmare! Don't use this company, and don't use kayak. I paid for the car upfront for a reason. I should've only had to pay a deposit in addition.

it was great- easy check in and return. Vehicle was clean and comfortable!!

We received are scheduled pick up and hour late and they didn’t even have the vehicle we rental that was more fuel economical

Check out was extremely slow and instructions were not clear at all. We waited an hour to get our car

over charged me for miles and time on my return. also included insurance which I told them I didn't want.

Not their fault, the location is not at the airport you take an uber/taxi to it (short ride $27 Uber) I knew this, just forgot. You can drop the car off at the airport rental for an extra $25 though. We had a Toyota Camry it was very comfortable and easy on the wallet with gas prices the way they are.

My reservation was for a "dealer's choice" vehicle, which at other rental agencies means compact or better. What they gave me was a tiny Chevy which could only hold one suitcase in the back and one on the back seat. But the problem with this car was that the driver's seat could not be adjusted up far enough for me to see over the dash. When I returned to the counter I was told that "dealer's choice" for Hertz means economy size only, and that was the only economy car left. He offered to put me into a "compact" size vehicle, but for more money. Since it was unsafe for me to drive the original vehicle I had no choice but to pay the extra money. I feel like I was totally screwed over and would probably never rent from Hertz again.

The car we picked up was three years old and had over 40k on it. We had to change cars during our rental because the original car had issues (tire pressure alert wouldn't turn off, bad windshield wipers, etc.). Obviously, the car wasn't maintained properly!

I never actually ended up getting the car. I landed at the airport and was headed towards the rental car pick up area and I got a call from Hertz 5 minutes before scheduled pick up time saying they were overbooked and don’t actually have a car available for me. I was stranded at the airport for hours before I could find a different rental car. There was no apology no follow up nor was there any other alternative offered. Will never book through kayak or hertz again. Worst experience ever to be stranded at the airport.