Toyota car rentals in Salt Lake City

Nothing

Very good

Terrible

This rental company requires 2 shuttles and requires their own insurance (not included in the booking fees) which doubled the cost of our rental. By the time we were made aware of these extra fees, changing to another company was equally expensive last minute. While they were nice about it and the car was clean, these two inconveniences (wasting time and money) mean I would never rent from them again.

The whole experience was a pleasant one. Thanks!!

Waited for the shuttle at viscount station for 40minutes. Walking would be 20mins. Was forced to buy additional insurance for 12$ a day and paid more than the original cost of renting the car.

Shuttle driver was helpful in Miami.

Excellent vehicles for great price. Could have more shuttles or larger shuttles to carry larger groups with luggage

I like most the cleanliness of the car.

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

Staff was excellent.

The booking was made for 2pm. The rental Office closes at 2.pm. Why did you sell me the booking?

Never received car. Rental company closed.

Very good experience overall. Rental counter agent was great to deal with. Unfortunately, the vehicle originally assigned to me was not parked in the garage spot indicated (nor anywhere else in the garage, as far as I could tell. This required me to go back to the rental counter with all my bags and get another car assigned. The second time, the car was in the indicated spot. No harm done but I did lose at least a half hour because of the problem. Otherwise, I would have no recommendations for improvement.

So if you do not have good credit or a credit card you cannot rent a car they run a soft credit check before you rent the car they dont tell you until you get to the office. Very very un cool me and my 9 year old daughter had to get from salt lake city utah to caro michigan and got stuuck in salt lake because no credit card or good credit dont you think if i had good credit i would be coming to a "car rental" to get a rude home ignorant and stupid

everything could have been better.

the line to pick up the car was terrible. the agents were working hard but there were noit enough of them. stood in line for two hours. other than that everything went well.

One hour wait in line to get the car

thrifty didn’t even have a vehicle for me.

Good experience with pick up in SLC. Frustration with drop off in Vegas - address did not include exact location- just a huge hotel property. Somehow we were supposed to know the drop off was on the 10th story of the parking garage? Garage was not clearly marked with area to drop keys. Said to put key in the envelope and make time/mileage. No envelopes. Frustrating and took twice as long as expected - making us miss our evening show engagement - a cost of over $200….

I did not like anything about the Hertz in Salt Lake City. We were late to the place because our flight was cancelled and we were rebooked on a different flight that arrived little later than the original. By the time reached Hertz, there all cars were rented and we were offered a tiny SUV which could not accommodate 4 adults and 5 carry-on bags. The attendant was very rude and refused to give us any car because I raised my voice. We were in Utah for 10 days. We could not use the small SUV for tat many days. I will never ever rent from Hertz anymore. I had called them twice and confirmed the car. But, still they had no mid-size SUV for us. I think they just did not have any cars to rent and made it look like they were rented prior to us getting there. The attendant insulted us several times. Me raising my voice was warranted because we were left without a car. This was the worst experience we've ever had travelling anywhere in the world!

They are amazing, they were busy but the service was very much on point! Thank you 😊👍🏼10 Stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️