Toyota car rentals in Richmond

Read the fine print before booking online. Local residents only get limited kilometers even though it stats unlimited while booking. If your insurance does not cover rental car ,expect to pay the insurance while picking up the car. The staff was helpful and forthcoming thats the only positive i could take from my experience.

We were skeptical because of the reviews but we were very satisfied with the end result. We got a very good car for a good price. Negatives: The parking lot was a zoo when returning and we used our own insurance so they insisted on a $1000 down which I didn't feel good about.

My flight got cancelled. Their offices closes at 5pm. I got in on a new flight at 8pm. And was not able to pick up my car bc office was closed. I am looking to get refunded but there doesn’t seem to be much hope. They should disclose their office closes at 5pm. Before you book.

I specifically told the agent no CDW insurance. He added it so my $219 price you gave me was $545. Didn’t notice until the next day. You can’t call them and you can’t fix it. $10.55 per gallon if you don’t have time to put gas in the car. I feel totally taken. I looked at reviews and I am one of many - the overcharges seem pretty much how they do business. I will never rent from Thrifty again, ever.

Everyone was professional and courteous.

Staff were generally nice. The car was very dirty at pickup and I never received a receipt at drop off.

Dollar failed to honor my reservation. I was yelled at by the two men at the Dollar desk for showing them my reservation. They told me they didn't have a car reserved for me and ordered me to leave. I have been traveling for business for the past 14 years and I have never been treated so poorly and with such contempt as I was by the two men working for Dollar. I will never use Kayak or Dollar again.

Car wasn’t super clean- which is fine we have definitely rented worse. Clerk wasn’t happy that we booked 3rd party and discussed how it impact their job to make it harder by having to enter information provided by renter- then Tried to add on 1200 worth of insurance- wasn’t happy when I declined and argued about it. Girl that was there when we returned was very monotone and irritated with myself and previous customer

When we arrived there were two clerks who moved slower than molasses on a January morning. The gentleman at the Budget counter was argumentative and rude. The lady was a bit more with it but disinterested in helping very much. We were in St. Louis because my partner was dying, my son and I needed to get there as soon as possible. We reached out to the online provider, and they were very helpful. I am so glad they were able to assist us in changing the reservation and obtaining the rental vehicle. I will not use Dollar services again.

Everything was great, except knowing where to go after landing. I had to call to find out and it took a little while.

There was nothing good about ace, they have bad customer service.

Mostly good experience, They didn’t have the mid size car I paid for, so they offered a van, which actually worked out better. But I did have to wait like a half hour to get it. Other than that everyone and everything was great. I would use them again.

Awesome! They are so nice! Highly recommended! Thank you so kuch ROUTES CAR RENTAL CALGARY YYC🫰🏼

Was told at the front desk I wasn't allowed to pick up my rental even though I paid for it.

I rented twice. The first time the line was long, but it moved along at a fair pace. There was only one guy working at the counter. I didn't know I was supposed to give the guy outside my contract. So, I waited over an hour before someone told me. Once I gave it to him, the car was available in 5 minutes. Not sure if it was my mistake or they didn't tell me. The next time I rented there was not a line and I checked in, did the paperwork, handed in my contract and was out the gate within 10 minutes. The price was great and the staff was great.

Great service, easy pick up and drop off, very inexpensive

Quick efficient and friendly service.

Easy to use and information very straightforward.

We get there late due to flight cancellations it was snowing a lot in Nashville we were able to get a later flight to a different city but rep said it’s not there fault so they canceled my reservation and offered my a suv for 4 times more than what I booked it for I declined and he was like next “it’s not our problem” not a good look for carwhiz of FLL very sad

I should have been placed with a car rental agency for the same price at the airport. I was placed with an off airport car rental agency. CraWhiz did not answer when I needed a ride, I had to take a $27 Lyft ride just to get to the car rental agency. I had purchased Aliianz car rental insurance online and was told I wouldn't need to purchase any at the counter but CarWhiz didn't take Allianz and charged me $44 a day instead of Allianz at $42 total. They also stated to drive the vehicle on too roads they would charge $15 a day for a toll pas. This car rental agency is an absolute inconvenience and rip off. They also do not do digital inspections of their vehicles. My vehicle had two issues and I don't trust this company to not charge me for the damages that were already present due to how much extra it cost just to pick up the car.

I didn't end up renting from Carwiz. They're a complete fraud company looking to scam you and Rob you from your hardworking money. I wouldn't recommend them to anyone, unless you have millions yo throw away and simply don't care. Horrible customer service as well. 0 stars from me.

Super professional, A+

There are always extra fees when u get there Long line to get the car and for the drop off

Very friendly staff