Land Rover car rentals in Richmond

We forgot our national drivers license (we had only the international one) the staff was vergeten friendly and we shipped the documents to the office

Easy pick up and drop off. We were able to choose a vehicle from the lot.

Good!!!

Excellent

Great service

Every thing was a real good experience.

Rental clerk was amazing and went way beyond his job responsibilities. Found us an all well drive vehicle when few available and educated us on drop off options. He helped make our Christmas

Easy pick up and drop off. Good quality car that was clean.

I received the exact car I reserved. The car was clean and ready at the time I specified for pickup. It was a simple return with excellent staff!

Very professional and helpful team, a great vehicle and a great team. Thank you.

Very poor communication and ability of customer service to sort even minor issues. Contradictory advice and poor systems.

Car was very clean. Staff had no interest whatsoever. I had to go to another desk as no National staff were there. Very poor.

Once we found Avis within the Vancouver airport everything went smooth. The car was clean, ran well, and did what we needed it to do, get us from A to B. Drop off was easy as we were at the airport at 5am and there was no traffic or people.

Always AVIS

Easy process and great personality of the staff. Highly recommended. Less hectic and easy going.

They were very professional and friendly. I’d rent from them again.

Had to wait 45 minutes after checking in for pickup. Reservation was found right away but staff was slow to have cars ready for rentals. Multiple people waiting the entire time for pickup. No cars available immediately.

Paid for the car with extra cleaning it was covered in sand. Windshield cad a chip and passenger side door had a white scrape. Trying to to track anyone down from inside to report was impossible, and trying to get an actual human being on the phone was non existent. 4 to 5 numbers and endless messages. I tried to fill out their form on line, “we’re sorry your request can not be processed at this time”. I took photos instead. What I didn’t take photos of was the fuel gage. I returned to the same level and got nailed with a 17 litre fuel charge. “You took photos of the damage you should have taken photos of the fuel level.” Hertz, Dollar, Thrifty are all the same company, going to try elsewhere out of spite next time.

Very nice vehicle. Clean, well kept, no damage. Only downside was the requirement for winter tires in BC which I tried to account for with my vehicle selection (intermediate SUV). The reservation was for a one way trip from Vancouver to Calgary. Sections of the mountains require winter tires by law. I called in advance to add winter tires to my booking and was told over the phone that they had to be added at the pick up counter which didn't make sense (wouldn't they need to know in advance to have the vehicle prepared or the correct vehicle available?)... At the pick up counter, I was told the only vehicles available with winter tires would be an additional $50/day. We ended up being charged an additional $200 in total to have the legally required winter tires on the vehicle. I would've thought that a one way reservation through the mountains would prompt an appropriately equipped vehicle with the legally required tires to be available. Beware of the unexpected upfront fees.

Nothing

issues with designating the driver for vehicle. We wanted a different driver than the credit card holder to be the primary driver and were made to pay extra for the additional driver for no reason as credit card holder did not need to be a primary driver