Toyota car rentals in Newmarket

Picking up the vehicle we have to wait for more than 1hour missed our show

Excellent & friendly service. Price was great

This is my third time in North Macedonia that I am renting with Hertz. I’ve never experienced the worst service, first of all the prize that I booked online I have to pay almost double for what I saw in the website. The mileage is supposed to be unlimited, they told me it’s limited to 100 kilometers per day and the worst of all of this was the parking card wasn’t working, so there was no way I could open the ramp to leave the car in the rental parking so I left the car on the bus taxi drive. I went three times back into the airport to pay for the parking and I couldn’t do it. After I left the car in the bus taxi driveway, I had to run for check-in they had paged me five times so I almost lost the plane because of that parking card that wasn’t working! So very bad experience with them, from the prize that I booked online that it didn’t match I paid double, to the parking cart that wasn’t working.I will never recommend to anyone to rent Hertz specially in North Macedonia very very disappointed..

Beware the insurance scam. Declined the coverage on kayak and they still added it back in at the rental counter. Had to fight with Thrifty to remove it.

My experience with Thrifty and Kayak was beyond disappointing. I booked a one way trip with a minivan from the Orlando airport as our family’s flight was canceled. After waiting in a long line, the agent (who refused to provide his name) told us that there were no more minivans available and that they only had four seat sedans. I reiterated that we booked a minivan because there were six members of our family. He said we could probably seat five in the sedan, but then became very rude and borderline hostile when I said that wouldn’t be possible because there were six of us. I asked if he could tell me the cost of a second vehicle and he said he couldn’t. Additionally, prior to arriving at the airport a family member had called both Kayak and Thrifty to confirm we’d be able to modify the drop off location from Boston to the Savannah airport and was told that was possible at the rental counter. When I asked the man at the rental counter he said that was not possible and that I had to modify this with Kayak. I, as well as family members tried calling Kayak multiple times from the counter and the calls were either dropped or we were told to use the website. When we went to the Kayak website to modify the drop off location, we all kept getting errors saying the reservation couldn’t be found. Needless to say, the experience was incredibly stressful, unfriendly, and inoperative for our family’s needs. I am still working on receiving a refund for the money I was charged for insuring the car I never rented. Our family spent nearly $1000 on an Uber to drive the 4 hours we needed the car rental for - a cost that should be reimbursed by Kayak. What an incredibly unacceptable experience trying to use Thrifty through Kayak - a family of six (including children) were left stranded with no options for a resolution.

Everything went fine. Great car and a good price. The return was only made difficult due to roadworks around the car yard.

Staff is very friendly. Renting was easy and fast. Car was clean and ready for pickup

Rude staff

Everything was fantastic, except for the interior of the car. It wasn't very roomy and it only had one cup holder. Which I found very odd. Overall, I had a great experience and would recommend to others.

Service wait for guy to show up 2 and half hours late