Toyota car rentals in Kailua-Kona

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

Pick up and drop off were very convenient and quick. Rental vehicle was in pretty bad shape. A lot of damage to the outside of the car.

Very good service…fast and friendly. Vehicle seemed almost ready to be laid out to pasture and was not sparkling clean

Service was great. Car was old and rundown.

Camaro pretty but uncomfortable

Some of the staff in Kona were not very interested in helping customers. We waited about 30 minutes in line when there was only one party ahead of us.

Everything was great from start to finish!

We experienced a lot of homophobia and shady upsells that were deceptive. Never using Hertz or Kayak again.

They added a $250 charge during the return. This charge was not for mileage, damage, fines, tolls, or fuel without telling me about it or explaining why. I call that being sleazy and dishonest business practices. Terrible business practices

Promised a Jetta and confirmed by Hertz day before, received Kia Optima which though underpowered was large enough and old model that was reliable. Problem was pickup where Hertz had few shuttles to and from airport so pick up was delayed compared to other rental companies. Overall MEH but did the job.

The vehicle was tired and in need of maintenance. The vehicle I requested was not available, but they comped me an extra driver to compensate.

We waited over an hour in line to pick up a car. When we got to the front, we were told that we would have to wait at least another hour for a car as there were no cars of the type we reserved available.

Our only problem was that the car had only 2/3 tank of gas when we picked it up. We noticed this shortly after leaving the lot and returned immediately and they topped off the tank.

The wait time to pick up a car we had reserved for 2pm was 3 hours and 15 minutes. What a way to spend your first day on vacation. Need proof??? I’ll send photos of What it was like. We couldn’t cancel because it was outside the cancellation window.

I waited 2.5 hours to get a car. Then after driving a mile away, the car died. It took an additional 1.5 hours to get a new vehicle, because they assigned me one that was also assigned to another group. Ultimately, they tried to make it right, but they seem severely short staffed. And from speaking to other customers who had the same experience, it didn’t appear like my situation was unique.

Adelene was amazing! Easy, friendly, overall great experience. Our drivers to and from the airport were super friendly and very helpful as well! One of the best rental experiences we've had!

Great experience! Recommend!

Very easy process. Definitely recommend for others and will use them again.

Pick up and drop off was not good

Waited for shuttle van, which passed us three times. Eventually had to take a taxi to hotel. Enterprise said they would contact us and deliver a car. Never heard from them again. Last time for Enterprise…..

I’ve had many different experiences with enterprise locations over the years. This location crew for both the pickup at Enterprise and drop off at Alamo was very efficient, fast, friendly, and professional. Kudos to them and makes me want to rent with Enterprise again! Great job, thanks!

Just fine