Lexus car rentals in Fiumicino

So far terrible. I picked up the vehicle at Rome Termini Station. The office gave me a piece of paper to mark any scratches on the vehicle before leaving. However, they did not update this information (I did have the employee sign the document). Upon returning the vehicle to Venice, the rental car agency was closed (though they were supposed to be open until 8pm). The next morning I receive an email that indicated an additional charge for new damage to the vehicle. This was not correct as the any damage was prior to my picking up the vehicle. I emailed Dollar/Hertz multiple times but so far they have not removed the charges. I connected to Dollar/Hertz when I got back to the United States, but they said since rental is international, they could not do anything. Now I am using my credit card to dispute the charges.

The staff member at the counter at Termini, Rita, was absolutely outstanding. We had rented an electric car in error, which presented a number of challenges— she worked through all of them with us, taking great care and a personal interest in making sure our rental experience was positive. She is an outstanding employee and single-handedly transformed our journey..