SUV Rentals in Fiumicino, Italy

Everything was great, and very quick with the paperwork. The workers were very helpful and greeted us with a big smile. The price was a little bit high but worth it overall

Fast service, good car

Due to unforeseen circumstances, I was later to pick up the rental than I wanted to be. As a courtesy, I called to let the rental place know that I was going to be late. On this phone call, they told me that I had to be there within 3 hours of my scheduled time or they would cancel the rental. This was the first time that I was ever told about this policy. I checked back to all of the emails that I got, and there was no notification of this 3 hours time limit at all. The only reason I knew about this was because I called them to let them know I was going to be late. I let them know that I would be there, but it was going to be close to the 3 hour limit. They told me that they would hold the car for me even if I was late. When I arrived, I unfortunately was 20 minutes late, but I let them know about this as I was on my way, they reassured me that the car would be there. When I arrived, they acknowledged that I spoke with them on the phone, but then told me I was SOL and they didn’t have a car for me, after telling me twice that they would hold it. Besides that, when I booked this car originally, the address AND phone number on the booking were incorrect. The only reason I knew where to go is because I called around the U-Save’s in Rome to locate where I booked my rental. This place is a joke and I would avoid booking at any U-Save in the future.