Toyota car rentals in Atlanta

Everything was great, except knowing where to go after landing. I had to call to find out and it took a little while.

There was nothing good about ace, they have bad customer service.

Mostly good experience, They didn’t have the mid size car I paid for, so they offered a van, which actually worked out better. But I did have to wait like a half hour to get it. Other than that everyone and everything was great. I would use them again.

Everything was great

👍

They gave me the wrong car said it was a 4 by4 and over charged and I had to argue and prove from Jeep dealer it wasnt to get a charge.

Awesome! They are so nice! Highly recommended! Thank you so kuch ROUTES CAR RENTAL CALGARY YYC🫰🏼

Was told at the front desk I wasn't allowed to pick up my rental even though I paid for it.

I rented twice. The first time the line was long, but it moved along at a fair pace. There was only one guy working at the counter. I didn't know I was supposed to give the guy outside my contract. So, I waited over an hour before someone told me. Once I gave it to him, the car was available in 5 minutes. Not sure if it was my mistake or they didn't tell me. The next time I rented there was not a line and I checked in, did the paperwork, handed in my contract and was out the gate within 10 minutes. The price was great and the staff was great.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

We made a reservation and went to the Enterprise counter at the Atlanta Airport and was told we did not have a reservation and they had no cars available. We had to rent from Avis and paid over $600.00 for 3 days to go to a wedding.

No car. I booked for ATL. Was told at airport that car was downtown on Peach St! No excuse for this. Cost me a lot of time and money. Last time I will use or recommend 3rd party booking.

When I arrived, I was told I was at the wrong Enterprise desk...and that the other one was closed. There were NO cars available, at any price (let alone the "bargain" price I had booked) and I had to take a much higher walk-up rate at Avis. Lucky for me I have credit and Avis had a car! Enterprise USED TO BE a reliable vendor, but I hear nothing good about them anymore.

You booked me at the wrong location, I had asked for Atlanta airport but you booked me someplace else and I had to rent a different auto and wasted this booking.

I did not get my rental. They refused my credit card as it was from an online bank, chine, rather than from an institution.

Courteous, friendly and professional staff.

They ran out of cars

They did not have a car when I got there and said it was because I booked through a 3rd party

I was in line to pickup a car when arriving at ATL for 1 hour and 45 minutes. This is unacceptable by any standard. After getting the car, I had to wait in another 20 minute line to leave the parking lot. This was on a Friday and yes, generally a high traffic day but that's a foreseeable condition by management and not a reason for the extreme lines. There has been almost no innovation in the ease of pickup of cars at rental car counters. I'm looking for a company that is willing to innovate and completely remake the process of renting a car. I won't be looking for Thrifty in the future.

We booked a car and was told to wait 5 hours only to find out they didn’t even have the car.

Dollar gave me reservation, but when pickup there is no vehicle. They actually overbooked. this management is the problem.

Only after being on line for 45 minutes did they let everyone know that they didn’t have cars to my reservations that were there. Instead if you booked in the last week your reservation wouldn’t be honored at all and if you did there was a roughly 3 hour wait after you get to the front the line to get a car. This left hundreds of families including me to scramble to find alternatives last minute. What’s worse in my opinion is that after paying 4x to get a car at another agency they mentioned that this was normal for dollar and thrifty at that location and they were nearly out of cars from last minute cancelled booking that made it to their lines that day