I prepaid for a large SUV months in advance. When I arrived at the Hertz counter, I was told I would need to wait an hour for my car because they didn’t have enough in the garage. After an hour, I was offered a Dodge Ram pickup truck, which didn’t work for me because I had 2 babies in car seats. Then, I was finally offered a Dodge Durango (about an hour and a half into waiting). After I signed the contract and went thru the paper work, the employee was about to hand me my keys when another customer walked up to the counter and said his rental car was too small. The employee then gave that customer my Durango which I had spent the last 10 minutes signing a contract for. Hertz gave me the smaller car which barely fit 2 car seats. By this time, I was nearly 2 hours into waiting and just wanted a car to get out of the airport so I took it. On top of that, hertz charged me and extra $2 (two!!) for the smaller car. When I got to the garage, I was surprised to find dozens of Hertz cars sitting in the lot. Since I waited two hours for my car “because they didn’t have any on hand”, it was very frustrating to see. Upon returning the car, all signs said to return the keys to the Hertz desk (all other rental car companies had employees in the garage to help check the car back in). There were no Hertz employees around the desk area. Only company to not have anyone working. Overall, it was the worst car rental experience I have ever had. I will never be using Hertz again.