This experience was a nightmare. I arrived at my designated time for the rental pick up to be greeted by an hour-long line to speak with a counter agent. At the counter, the agent informed that there was a shortage of cars and that I would have to wait an additional 1.5-2 hours. The agent further said that my reserved SUV would not be available and that Thrifty would provide an electric car instead. When I asked the agent whether Thrifty planned to compensate me for the delay inconvenience and for the unavailability of my car, they told me it was not their fault but rather that of renters who returned their cars late. That response is unacceptable. In my desperation to leave Washington D.C. ( I was due in NYC that evening), however, I opted for the electric car. This was a terrible mistake. I will spare readers the inconvenience of driving an electric car for long distances. Suffice to say, while on the highway returning from a New England trip, the car’s battery suddenly dissipated. The next thing I knew, I was on the side of the road with a dead battery. It was around 6:30pm and quickly getting dark, so I called Thrifty roadside assistance. Thrifty had me on hold for nearly 20 minutes and my cell phone’s battery died. Eventually, the state police arrived, and I was instructed to use a contracted tow service. Two hundred and fifty dollars and a missed flight later (not to mention 4 hours of delay), I was finally back on the road. Because I missed my flight in Boston, I had to drive down to New York to catch the next flight. I am at a loss for words. This experience has soured me to Thrifty and to electric cars in general. I hope someone will think twice before using either for a rental experience if customer service does not improve.