Pick up in Sacramento went very well. The actual pick up was through the Budget Counter. Pick up was organized, friendly and ready upon arrival. The actual car however had some safety issues that I felt should have been addressed before renting. 1. Tires--the tread on the passenger tires had been so worn, that you could not see the raised lettering of the tire name. And to think I traveled from Lake Tahoe to Reno in a snowstorm on those tires does not sit well with me. 2. The hood almost looked like it was opened because of the gap on the driver side. It seemed twisted. 3. There was blue tape on the bottom of the bumper indicating the previous driver had scraped the side. 4. I had 600 miles until the oil needed changed. I have never gotten into a rental car where I had a warning that the oil needed changed. I feel these were serious issues that put my family in danger. When I addressed that with the drop off location--it did not seem serious to them and they felt that it was just the car. I will pay the higher cost for a safer car for the next rental.