I had a terrible experience from the moment I arrived. My entire day backfired because of the lack of service here. The woman at the counter did not even greet me even though I had an appointment/ reservation for the time I arrived, and she did not attempt to assist me when she saw me. I didn't even get my rental and I had drove out of my way 30 minutes for absolutely nothing and poor- poor- poor customer service. I had a reservation for a rental setup online the night before and I arrive for her to suddenly tell me that they "do not do same day rentals" (????) The reservation portal could have notified me of this before I wasted my time and money covering an rental insurance package as well as the gas to get there. Not only did she quickly close the door on me after this unacceptable update, but I could clearly see other rentals in their parking lot which I found odd for them not to have any inventory to supply my rental! Zero stars! Do not rent with this company online or in-person.