BMW car rentals in Sanford

Jenn was terrific!

I was pleased with everything except that they marked off the on me the same minute windshield ding that was noted in the previous damages list when I picked up the car, presumably because I had added insurance, so they can file another claim. Possibly just an error, but judging from the previous reviews it seems suspicious.

I was very pleased with the unexpected SIGNIFICANT upgrade -- I originally had booked a convertible, expecting just a Mustang convertible, so you can only imagine how happy I was when I arrived at the counter and was upgraded to a relatively brand new BMW Z4 at the same rate! Even better, with the original reservation, I would have had to return the car the next day by 7:30PM to the Orlando Airport and be charged two days' rate (my pick up was at 5PM Saturday, needing to return by 7:30PM Sunday and otherwise see a MASSIVE rate hike from ~$150 to ~$600). However, because of the change in vehicles, I could return it on Monday by 5PM for the original rate of ~$150 at the hotel I was staying in, saving me a LOT of hassle. I imagine Sixt may have lost some money with my reservation, but a great experience from start to finish.for me!

Staff was very helpful and courteous

They charged me to use the radio !! I prepaid, and then they just added it to my bill without my approval. You cannot get anyone to answer the phone. Customer service is terrible. I will be contesting this charge with my cc company. I will not rent from Hertz ever again.

It’s a fraud! They don’t do anything right. After we did the reclamation to get own money back they tell a lot of excuses and they didn’t. So we have to Call own bank to get the money back. Please don’t rent a car with this company.

It was easy to pickup and return

Horrible experience First I secured my reservation with my debit card And when I went to go pick up the rental they told me I COULD NOT use a debit card .. which I know is not true because I have used it before to rent cars .. so overall awful experience Would never rent from this location again Lucky my friend was able to rent the car and we still didn’t end up with what we wanted and got a pickup truck after we said we didn’t want it NO WAY will I rent from Budget again

The person in the front desk did her best to satisfy my need. I made a reservation a couple of months in advance to ensure availability of a 15 passengers van, but only 12 persons van was available at the time of pickup. This was going to be a week with my entire family (14 persons) going back and forward in the same vehicle. 3 of my 6 grandkids require the use of car seats and, with a 12 passenger van, there was no way to make space for the entire group. Very sad for my wife and me.

Roderick at SFB was great.

The pick-up process and the car itself were fine. Drop-off at AVL is confusing because of lack of signage in the parking garage to indicate where to return the key.

All personnel upon arrival and on rental car return were courteous, personable and caring. Special mention to the woman who registered our rental; I believe her name is Karly Livermore - she was exceptional. Additionally, the gentleman who walked us to our car, Rodgerick (sp?), was extremely kind and helpful. When I returned the car on 21 April I was met by a smiling, helpful and courteous individual named Arlene - she too was exceptional. I will look to rent with Alamo in the future given the great service provided by these three employees. The only thing that could have increased my satisfaction would have been a more competitive price. Respectfully, George Samra

Customer care

Great experience, easy pick up and drop off. Car was clean and was half price of other rentals in the area.

The issue was the Kyak app, not with Dollar.

We reserved a “Toyota Camry or similar” at a very reasonable rate, and when we showed up they gave us a brand new, 2023 Camry with super low miles and it drove like a dream. Thanks Avis!

Couldn’t pick up car as queue was too long

Didn’t have an option to add my flight information to the booking. We were arriving late and didn’t want to not get my car. Tried calling AVIS to update and never was able to get thru to an agent. The voice response system wouldn’t work for anything I said and there wasn’t an option to push buttons to get what you wanted.

The experience was perfect! We will use national in the future.

Awful

The car was wonderful easy and convenient!

The rental desk is within walking distance of the terminal. The cars are within walking distance of the rental desk.