Volkswagen car rentals in Ottawa

They changed my minivan to a full size V8 SUV. Making me pay more for gas.

Pick up and drop off service in both Ottawa and Downtown Toronto was great. Both members of staff were very helpful. It was quite expensive but the staff and ease of the process made it worth it. You don't usually get that level of service in my experience when renting cars.

Friendly and exactly what we expected. Never had a bad experience with Enterprise

Good

All was perfect

Should calculate fuel usage and then return the unused price back

Great customer service

Everything! If only I didn't have to fill the car up at the end, that's it

Just need a little Deodorant to change the smell inside , the rest , like customer service was perfect and fast at pickup and drop off 👍

I arrived at the rental location at Ottawa International Airport with a Quebec driver's license and an Ontario health card. The employee there told me that because I had a Quebec driver's license, I needed 3 photo IDs and 2 phone numbers to rent. This is ridiculous because I have used my Quebec license to rent cars from airports in Montreal, Toronto, and Boston without issue. There was also no warning about this before I arrived at the airport. This forced my partner to also take an Uber to the airport to bring my passport, and so we departed more than an hour late and spent extra money on transit to the airport. They also told us that because we left at 5 p.m. in stead of 4 p.m., we'd be able to return the car at 5 p.m. instead of 4 without extra charges. But the contract they sent still said a 4 p.m. return time.

The car wasn’t ready when we arrived but it was fine. The chap in the office was pretty good, got friendlier as we were there longer. He helped us out with our insurance and we were off. They offered to drive us back to the hotel after we returned the car but then reneged the offer and left us at a local Walmart. Not great …

Great staff car smelled a bit like cigarettes but I told staff who marked it down and apologized

Very friendly staff i needed directions avis staff was quick to answer all my questions i highly recommended this location to everyone thank you awesome service

I made the purchase on the Kayak website for 180.00 when picking up the car at Avis the amount charged was 380.00 ..... a real naughty thing. A real steal. As I was at the last minute to go to the airport, I could not rent the car elsewhere. I've been robbed...

Customer service was awesome and the car was clean and on time.

Just the location is terrible.

It should have been made clear that off site pick up was to avoid the Airport surtax. This was not a problem and solved by a short taxi ride.

The car was very clean and comfortable, rode very smoothly and quietly. I appreciated the fact that I did not have to return it to the downtown location but could leave it at the airport when I leave. Saves much time and effort when leaving on an early morning flight. The price quoted was very competitive. I will probably use Kayak again when I rent my next vehicle.

Every thing was very good. Good car. Driving well. Clean. Drop in and drop off. So you are doing amazing job. Thanks a lot for your service. Keep continue to do well for others customers.

Never got a car

These guys are extremely flexible. I got stuck at the border twice and both times they allowed me to return the car 4-6 hours late, without any extra charge. Once the car was not clean and had smoke smell so an hour was wasted at pick up. Without any demand from my side they gave me a refund of 25 CAD to make up. The guy Vivek, is extremely friendly and accomodating. The downside of my experience is that I am still waiting for the refund of 500 CAD a month later, despite several reminders.