BMW car rentals in Madrid

The car was great, the problem was when I went to pick up the car, I came at 420 for my 5 o’clock appointment. Rather than giving me the car, I had to come back at 5. The other person who had the car was 20 minutes late. There has to be a better system. And I got the original car that was sitting in the lot.

No a thing

300 euros for 3 days of insurance coverage only for collision damage towards the car? not even personal insurance or insurance to pay for the damage of another car? I'm never renting here again that's for sure. And I will make sure nobody I know does it neither. It was for a Volvo, not BMW or Mercedes, WTF

Came two hours before scheduled pickup time and were doing mandatory full coverage to take the car. Seems scammy

Expedia did not allow me to pay for insurance during the booking process and informed me to pay $26 at OK Mobility's counter, but during the pick up they asked me to pay €50 instead. So I didn't pick up the car and I only wasted 3 hours negotiating and contacting Expedia with no help and therefore it was a horrible experience for me and my family.

I actually rented at the wrong location. I reserved a car at the train station rathe then the airport. When I did get to the airport they couldn’t transfer the reservation so I had to trek to the train station and once there was greeted by Juan Pablo, who was above and beyond amazing. Got me into my car, changed the drop off/return to the airport and made sure my phone was working with CarPlay. The car I chose was nice, even if a bit lager for the roads of the small towns I visited, but it worked out well.

Muy experiencia en recoger y devolver del coche con Ángeles. El coche fue listo y limpio cuando llegué, y no demoraron nada en entregármelo.

Nothing to change, exceptional service

Seamless pick up and return in Barajas T4. My only issue was that I had picked a manual intermediate size sedan, and ended up with an automatic medium size SUV.

Pick up at Atocha station - Difficult to realize that the pick up is on the parking lot and not at proper Atocha Station - 3 ppl were at the counter but only one was attending customers (There is still a sign on the door that only one customer is allowed a time inside) - Information about refilling the car with petrol at time of return was first confusing. "The message was "our rate of Euro 1,20 is cheaper than at regular petrol stations". The detail that the charge would be the costs of a full tank instead of the actually used petrol was explained in detail when I asked the employee to repeat this information again - When I got to the car, I realized many scratches on the vehicle, especially on one side at the back. This was not adressed to me. I asked another employee who walked by if this is normal and that none had pointed this out? Hi responded "Didn't you sign the contract?" I should check there to see if this damages are noted down. I looked in my inbox but the electronic email had not arrived yet, therefor I went back to the counter to lign up behind another customer. When it was my turn, the employee looked for the the information and explained that there is a "code" of several numbers that protocol various damages on the car, so everything is ok but I should still take photos for documentation.... -- Return Barajas The service at the return at Barajas was professional, quick and the person received me with a big smile as well!

Got a brand new Alfa Romeo Tonale when I booked a midsize. Couldn’t be happier with the experience.

Very easy pick up and drop off