Ford car rentals in Kahului

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

NA

It was a lot cheaper going through Kayak to rent a car. The difference was significant. I actually ordered the car while I was standing at the counter. They quoted me a price over $20 dollars a day more to rent and also told me they only had pickup’s and jeeps. When I went through Kayak, I paid over $20 less a day and ended up with a premium sedan. I highly recommend them.

Best car rental experience I ever had - fast clean great cars friendly people! Great job.

Everyone was great. Rogel was very friendly and efficient.

United canceled our flight and I was unable to change my pick up time resulting in a $100 fee

Ease of rental, smooth process and quick

Agent was very friendly and efficient at pick up. Love the choice of cars in lane (x). Good value for money as well. Thank you Thrifty.

Wait time 1 hour to check in, car quoted was not available, price quoted doubled. Will never rent from Thrifty again.

Horrible

The attendant checking me in was very nice and helpful as well as gave me tips on the best sight seeing locations in Maui

All good, but many peopel coming to Maui, so almost 1 hour to have the car. Then I have a car with an oil issue message, so need to change it. it was quickly done, but not the best pick up I experiment! Car was ok and all ok with people here to help.

Bad. I had to leave early due to a family emergency and I was not credited back 10 days of usage that I did not use.

I was in the middle of a natural disaster and didn’t receive a refund. Hertz was awful and Kayak.com is awful. Really disappointing given the circumstances with the fires in Maui.

We reserved a dodge caravan, and we’re expecting something a little newer. We understand that it is difficult to get new vehicles for rentals, but this van seemed quite worn. Maybe it’s because of being so close to the ocean. It was adequate for our needs. The staff were extremely responsive and helpful…top notch. Drop off was quick and easy.

I wish they had a better selection of cars

I had purchased insurance through Allianz and the NU agent said it wasn’t enough of American insurance. Therefore I had to purchase their insurance to be able to rent car. Allainz $ 119.94 cdn NU 127.36 cdn Otherwise the service was good

No direct airport shuttle. Cars overbooked

The pick up took 2 hours, I was told that I was going to be getting a free shuttle from the airport to the car rental place and upon arrival that was incorrect we had to take a taxi from the airport to nu car and it cost us $110. I had messaged the car rental place prior to arriving to verify that we would indeed be picked up by a shuttle at our airport and I was told absolutely but this was not true. I flew into the Sanford international airport but I verified that’s where the shuttle went and was reassured that I would be. We needed up having to spend $220 on a ride to the car rent place and a ride back to the airport. When we picked up the car there was all these extras that ended up being charged to us as well so what we thought was a cheap car actually ended up costing us more then other companies would have.

Had a flat tire on top of Haleakala. They delivered a new car in just over an hour. Impressive

Staff should be told to treat the customer that is there in person and in front of them is a higher priority than random phone calls. Both at pickup and drop off we were interrupted by someone calling in. The clerk dropped us and spoke on the phone for almost 5 minutes while we stood in front of them halfway through the process. The wifi should be improved so that it actually works in the lot so the clerk’s handheld device works outside. There was no selection of vehicles. Although there were plenty of vehicles on the lot they hadn’t been cleaned and were unavailable. That should be a priority. The value for money was poor. A well used, beaten up, stained upholstery vehicle for a premium price is not value for money. Enterprise can do better………I know they can.

We were greeted by Jared when we walked in. Jared was very good with taking us through the steps to rent. Very professional and we appreciated his manner. I believe it was the manager who greeted us when we returned the vehicle and he was very good. He took care of our check in right away. He called us a cab and checked back to see it had arrived. We very impressed with the 40 Hana Highway Enterprise location. Everyone we came in contact was very good. A young lady also asked if we had been taken care of. Darryl