Electric car rentals in Phoenix, Arizona

Enterprise reps Lindsay and Shelly were very helpful with my experience

We were matched with the same vehicle that we drive at home. No need to learn the controls on a different model of car. The staff were very helpful.

Staff was very patient with holiday crowds.

Avis was great easy pick up and drop off, the car we got was clean and in great condition over all. We realized towards the end of our rental days that the spare tire was flat we luckily we didn’t need to use it.

Easy process,clean car

fast and good service

Wasn’t able to get a car from budget. There wait time was bout 2hrs so I went to the nearest counter; NU Rental

Budget sucks. They advertise one price then you get slammed with a “we’ll reconcile the rest of this math later” price at the end and it is far more expensive than you initially planned on. Wouldn’t recommend. All the extra hidden “airport fees” and taxes is absolutely criminal.

The only good thing they had going was they provided water for people waiting. On the down side they did not have cars available, was over an hour wait and charged much more over and above the kayak price. In Australia if you book hire cars online you have insurance included and no more to pay at the outlet. My experience so far with USA car rental is they just charge what they want on top with various extra fees, insurance and taxes. Overall very disappointed.

The wait to pick up was very long, almost an hour, just one person at the counter and he was running from the Payless computer to the Avis computer , that was the most irritating. I’m not difficult on the car as long as it has 4 wheels a steering and AC But to comment, the seats were stained, the body was dented and scratched all over which I guess is a good thing nobody will want to steal it. The exhaust was rattling on ideal but only heard it if the windows were down Price was good and that’s what counts to me

They gave me exactly the car I needed for my trip. It was clean, efficient, and easy to drive.

The price is very good but it takes a long time to deliver the car

I reserved the reservation for pick up @ 10 am. We arrived @ the location for pick up prior to opening & had to wait until 10 am. There was only one employee working @ the counter & I thought we could have picked up the car sooner. It looks like you need more help @ this location. The other suggestion I would like to make is upon returning the vehicle to The Wynn hotel we did not receive instructions on where to go. We stopped in Valet & we're directed to the 2nd floor in the self parking garage. We did this & we're told it's on the 1st floor. A lot of running around to return the car especially when u are trying to get to the airport. I would suggest your team member give specific directions on where to return the vehicle @ the beginning especially when you're in a busy city like Las Vegas.

My first time using Hertz. I will never use them again! I reserved a mid size SUV for the time and location that best fit a number of important things an appointments I had scheduled for the day. At the scheduled time I traveled to the pickup location, and sat patiently for nearly 40 minutes, for my turn to be called up to the counter. Upon stating that I had a reservation, I was told "Oh, we don't have any vehicles available". Caught a little off guard, I again stated, there must be some mistake, I made a reservation. Again being told in a matter of fact way, we have no cars. The rental agent then turns around and picks up a set of keys and says< "well we do have a full size SUV, that will be an upgrade and it will be $60 more per day". So I said< " hang on a second, I made a reservation for a standard SUV for $60 per day. You don't have any standard SUV"s but u have a full size, you are going to upgrade me for free right? He said no, it will be $60 a day more. He then leaned over to the agent next to him and said, can we do a free upgrade? To which the rental agent said, " we don't have any cars, we need that one". And so I was told "sorry, we dont have any cars. I can put you on a waiting list if you want. This screwed up all the plans I had for the day, since I was renting a car for my necessity and not because I had some free time so, Oh, I know what, let me go rent a car. Hertz didnt care one bit that I had a bunch of things scheduled for that day. Not one care what so ever. I will never use Hertz again.

Price was very good car very good but when I got to pickup location they were out of cars . But one came in just before my pickup time .

Several dozen people were told that they ran out of cars and that we would have to either wait 2 plus hours for returns or go to another rental agency. This is complete failure on management to plan, especially for an airport location. I ended up paying DOUBLE for my rental because of their incompetencies.

Pick up process at Phoenix Rental Car Centre is terrible … the wait at counter is ALWAYS too long - with not enough staff… Once you actually get to the counter, the sign up process seems too complicated and takes a long time, and finally when you go downstairs to pick up your car, we had to wait another full HOUR to get our car because there wasn’t enough vehicles to supply the demand… I wish this was only a single occurrence but it has happened the 5 times we’ve gone through Phoenix rental car centre -

3hour wait to get checked in and then 2 hour wait for a car. Only had one person processing rental cars. Staff said it was the same way last year for this time of year. They already knew they were going to be busy so they Should have had more staff on duty.

long wait for shuttle when we arrived. Then an even longer wait to get to an agent to rent the car

The experience was a total pleasure! Our only issue was with the Chevrolet car. The cruise control kept the car at the speed set, however, when going downhill, the car excelerated until I had to push on the brake to slow down. So, the cruise control does not really work.

They only had one person at the counter when a whole can unloaded. Eventually more people arrived but the line was very backed up and slow. Also, the counter person told me the tank would be full and it only had 1/4 of fuel. Fortunately I wasn’t headed too far but I feel he misrepresented and I ended up paying for fuel I didn’t use.

The van smelled like smoke that had been poorly covered up by a cleaning agent and it never went away. We had 3 young kids in the car and they complained every time we got in that it smelled. When we were picking up the van it took about 30 min to get the van. Also, there was another family behind us in line and they were also getting a van. We were talking to the girl at the counter when they brought 2 vans up but they let the other family choose their van first which is how we ended up with the van that smelled bad. Overall it was a poor experience and I wouldn't rent a car from Dollar again.

good staff. choice of cars are bad and older model

VERY long line to get the car and then another 30+ minutes for them to find a car for the people waiting. They offered a Telsa, which is great. I asked about how the recharge works and they had no idea how to show me so I passed on the car. They should know how each and every car works to help clients. Employees were literally sitting around waiting for cars to show up with a very long line of clients waiting. Check out guy never acknowledged me, simply grabbed the contract from my hand and then waved me through. Overall, poor customer service.