SUV Rentals in Alajuela, Costa Rica

Car battery died and it wasn’t resolved for 4 days. Switched to Alamo and it was night and day. I’ll never use Avis again.

Would have liked a little more clarity upfront on the total billing amount, otherwise it was a great experience

The car was great, clean and had a full tank. The efficiency of pickup and drop off is not very good. A lot of employees running around everywhere but only 1 at the counter.

The assistants at the counter left early, so we were without a car upon arrival. We had to take a taxi to the house, then arrange a 2nd ride the next day to go back to a Payless location. The assistant at that location refused to give any sort of refund or credit for our missed day or our taxi fare. So we paid for the first day, despite being screwed out of the car for that day, and $50 for a taxi ride. Not professional at all, would NEVER recommend or use this company again.

Terrible

ask for a minivan, got a suv.

Counter staff was very friendly.

We had rental vehicles for 3 month stay in CR. Initially rented a small 4WD vehicle for wife and me, then traded for larger 4WD when 3 more family members arrived. Staff at main office made exchange smooth. Subsequently had some issues with the battery-controlled key device (for locking/unlocking doors), but office staff provided a replacement immediately and without question. While we never really needed 4WD (even while fording couple of shallow streams), high clearance was helpful on poorly maintained dirt roads. Whatsapp communication on several occasions with Jorge, my primary contact in main office, was quick and efficient. Senior agent provided his direct phone number to facilitate future rentals if we return. I strongly recommend this organization.

Great customer service and no issues with the reservation. The front desk gave us an overview of Costa Rican traffic laws and helped us select the best insurance. They even gave us some other travel tips we used throughout our vacation! Will definitely use them again!

They didn’t honor the rate and kept changing prices the insurance prices to make it seem that they couldn’t give me a better deal.

Excellent car

Hertz let us down terribly. Worst experience ever. We reserved a car two months prior to our trip to Costa Rica, re confirmed at least 3 times, and the day we came to pick it up they said they did not have any cars at all because it was the high season. So unprofessional company. We will never rent from Hertz again, people at the hotel told us Hertz did the same thing to them. It has been so inconvenient to say the least. DON’T RISK YOUR VACATION WITH HERTZ.

Wow. Tomas' customer service is unrivalled. What a genuinely kind, caring, and friendly man. He had picked us up from the airport holding up a sign with my name, and proceeded to drive us to the office in town. Along the way, he talked to us about all the fun places to explore, food recommendations, and some local history. When we got to the office, the car and contract were already waiting. Everything that was stated online was what the contract stated in person. The best part? No hidden fees! I opted to get the premium insurance, so for 12 days the car rental cost me $400 USD total. They also held a 300$ deposit which is completely standard practice. Tomas took the time to explain everything in detail, even going as far as providing us his personal number in case of any issues. When we went to inspect the car, he actually used a light to see any existing damage and spent the time explaining to us everything in the car. People like Tomas are seldomly found, where not only are they a good businessman, they are also genuinely a kind human. I would highly recommend easy way rent a car, especially if you want a painless rental experience!

WOW. Talk about bait and switch! AVOID THESE CRIMINALS AT ALL COSTS. The worst car rental experience I’ve ever had in my life. So bad I had them take me back to the airport to rent from a real car rental company. This company is so shady, the government needs to revoke their business license. The company is actually EC Car Rental, operating under Nextcar. Nextcar in America may be a reputable company, I don’t know. First, the Nextcar site said they accept credit card coverage for CDW coverage- I have $70k worth on my Amex Platinum card. I already knew about the required 80% Third Party Liability insurance, which is about $20/day and must be purchased by law in Costa Rica. When I arrived at the dark off-airport location in a rough area, the employee seemed friendly. Until he said I needed a printed letter from Amex, written in Spanish, that said they covered the CDW. I called Amex and they sent me a link to their worldwide car rental policy (in Spanish), but the guy wouldn’t accept it and said I had to purchase 3 insurances to take the car- CDW, TPL, and TPL-0. This took my total cost for 11 days from about $150 to almost $1000 ($75/day for the three additional insurances). Almost a 10x difference! I saw the car I was supposed to be in and it looked like garbage, I’m so glad I didn’t rent it. Honestly I’m surprised the employee Andres drove us back to the airport without robbing us. He was really getting belligerent that I was questioning him and didn’t want to pay the two additional insurances. He must get a commission from scamming tourists like this. I’m sure they would have found every excuse to charge for existing damage to the car even if they accepted the Amex CDW coverage. Ended up going with Payless (a real rental company with a desk at the airport) and my final charge was $450 for the 11 days, including the required TPL insurance at $20/day. They didn’t give me any trouble with the Amex insurance, and asked whether I’d like to get the 80% TPL or the 100% TPL. Had an awesome trip around the country despite having Nextcar/EC Rental completely waste the first 3 hours of the trip. If the rental company doesn’t have an airport desk, AVOID AT ALL COSTS!!! They hope you’re tired and rich and just accept the extra unnecessary coverage.

Would have been good to know the full price of the rental. It went from $300 to $2000 after the insurance etc. CRAZY.

Although it was relatively inexpensive they did not disclose the mandatory 3rd party insurance requirement you had to pay - I even had the letter from my credit card company saying they covered the collision insurance ( I had that after reading the fine print that letter was needed- full price of the rental should be disclosed at the time of reservation

Have travelled often but never experienced such a scam. We were told they had no cars when we arrived and there were none available anywhere. After an hour of pleading they somehow got us a car as it was a huge favor and it ended up being the same Toyota Landcruiser Prado which I had reserved 2 months earlier but at twice the cost. Have never been taken advantage of like this.

I liked the had a car and was cheap to book online. But the car broke down and I was left stranded. I had to pay 3 different times and I ended up paying 4 or 5 times more then the car was worth they just continued to rob me. It was the worst rental car company in the world

On arrival at San Jose, the representative told me that I was 2 hours late and they had rented my car to someone else. When I asked for my deposit back they refused. They were rude and threatening. I spoke to their manager by phone and he was dismissive. I have not yet received my deposit.

We never got the car. They didn't have the car that we reserved, they tried to put us in a much smaller car and then charge us an extra $500.00 for insurance! It's a scam. My credit card company will be refunding my deposit.