I was hoping to receive an Audi Q3. There was one available, but the employees refused to give it to me; instead, they provided me with another vehicle that they claims to be in the same class. They were super rude when I asked if I could take the Q3 instead of what they provided. They responded no; if I didn't want the car that they provided, then they would cancel the reservation. They had lots of demand and didn't care what car I wanted. I could take what they gave me or take nothing at all. What a miserable bunch. I will never use Avis/Budget/Payless in Croatia again.