I was appreciative of the car rental company coming to pick us up even though we were running late. I was told the last time to be picked up was 7:30p and the car rental company closed at 8:00p. The shuttle at the airport took forever to get there then there were a ton of stops so it took forever to get to the drop off site. Thankfully communicated this with them and they still picked us up after 7:30p. We got to the office a little after 8:00p and they still gave us our car. Also, I provided proof of my own full coverage insurance to the company and they did not force me to buy their car insurance coverage.