We reserved a Mustang convertible ( or similar ) but were told that none were available. We could upgrade to a premium convertible, which we agreed to, but were then told that because we didn’t have a paper copy of our car insurance policy, we couldn’t rent it. We were then told that a convertible WAS available, so we lugged our luggage to the space only to find it empty. No one was in the car area (it was now 11:45 pm). We lugged our luggage back to the office and the manager couldn’t be located, but we were told that there was a BMW convertible available. Back we went, loaded our luggage into the car, but the roof was not working. An employee tried to assist us, but was unable to get it to work…after consulting the owners manual and multiple attempts. We were then given the choice of a sedan. We left the airport rental facility at 12:30 am, exhausted and disappointed! Doesn’t matter to Thrifty what type of vehicle you “reserve” and pre-pay for!! NEVER AGAIN!!! Done with Thrifty!!!