Toyota car rentals in Phoenix

After 2 calls to the Cancun Airport Budget office being advised I could decline insurance with my Chase card coverage and a $2k deposit on my credit card. They wanted $700 I said NO, then $500? I said NO my husband stepped in he negotiated it to $365. What! It was a SCAM by SCAMMERS

I never got a car. I got a "courtesy" call to say my rental I had reserved for over two weeks in advance was not available the day before I left. And that they weren't responsible for my refund

I paid for my reservation through kayak but they charged me the same amount again

Good no problems

Smooth process

Horrible service, they want to charge you more after you paid your insurance fees

Everything was smooth, a quick experience.

In the end, comparatively speaking, I guess it was still one of the best deals available, but it still cost me $56 more than I expected, because they wouldn’t allow me to rent the car without accepting their unneeded insurance coverage, and that I did not appreciate. I must compliment however the counter guy and the shuttle drivers for their excellent service. Ok to try unless you are afraid to go into a low rent commercial zone just outside the airport. Very frugal operation. The location reminds me of a car wash located behind a gas station.

Easy pickup, car was clean & perfect, would recommend

Amazingly painless.

The staff was friendly and efficient.

The tagline of “pick Enterprise and we’ll pick you up” doesn’t apply outside of a 4 mile radius apparently. Bummer. Outside of that, staff at this location were friendly and laid back, super helpful in reviewing the contract before and after. Vehicle was clean. Would use Enterprise again, just need to find one closer to the house I guess.

Comfortable car with amazing gas mileage for a mon-hybrid. Rental process was easy at a good price. Our only frustration was with tire sensor going off often, even after filling air to specs.

The only good thing they had going was they provided water for people waiting. On the down side they did not have cars available, was over an hour wait and charged much more over and above the kayak price. In Australia if you book hire cars online you have insurance included and no more to pay at the outlet. My experience so far with USA car rental is they just charge what they want on top with various extra fees, insurance and taxes. Overall very disappointed.

Budget location at PHX Sky Harbor closed.

I reserved the reservation for pick up @ 10 am. We arrived @ the location for pick up prior to opening & had to wait until 10 am. There was only one employee working @ the counter & I thought we could have picked up the car sooner. It looks like you need more help @ this location. The other suggestion I would like to make is upon returning the vehicle to The Wynn hotel we did not receive instructions on where to go. We stopped in Valet & we're directed to the 2nd floor in the self parking garage. We did this & we're told it's on the 1st floor. A lot of running around to return the car especially when u are trying to get to the airport. I would suggest your team member give specific directions on where to return the vehicle @ the beginning especially when you're in a busy city like Las Vegas.

My first time using Hertz. I will never use them again! I reserved a mid size SUV for the time and location that best fit a number of important things an appointments I had scheduled for the day. At the scheduled time I traveled to the pickup location, and sat patiently for nearly 40 minutes, for my turn to be called up to the counter. Upon stating that I had a reservation, I was told "Oh, we don't have any vehicles available". Caught a little off guard, I again stated, there must be some mistake, I made a reservation. Again being told in a matter of fact way, we have no cars. The rental agent then turns around and picks up a set of keys and says< "well we do have a full size SUV, that will be an upgrade and it will be $60 more per day". So I said< " hang on a second, I made a reservation for a standard SUV for $60 per day. You don't have any standard SUV"s but u have a full size, you are going to upgrade me for free right? He said no, it will be $60 a day more. He then leaned over to the agent next to him and said, can we do a free upgrade? To which the rental agent said, " we don't have any cars, we need that one". And so I was told "sorry, we dont have any cars. I can put you on a waiting list if you want. This screwed up all the plans I had for the day, since I was renting a car for my necessity and not because I had some free time so, Oh, I know what, let me go rent a car. Hertz didnt care one bit that I had a bunch of things scheduled for that day. Not one care what so ever. I will never use Hertz again.

Price was very good car very good but when I got to pickup location they were out of cars . But one came in just before my pickup time .

Car was a little dirty

Well I showed up at the agency to pick up the rental car and no one was there, I called an got a voicemail, they simply reply that they got my voicemail and they didn't have a car for me, they haven't refunded the money yet and I was left in the middle of a looks like industrial site and no where to go. Horrible experience

This is a scam - went to listed address & they've moved over yr ago Then they said to use my insurance - on top of credit card covering it- had to increase Lilit , did that, then they said there was a fee to use my insurance! It's illegal but I was going for a medical emergency so they held me hostage Car didn't have req maintenance- flashed overdue+ had to stop & put air in tires that notice showed too low to drive

I do not have anything negative for the experience.

Nikki at Alamo customer service in the airport provided exceptionally good service related to our damaged tire/tire replacement!! Otherwise the entire experience was exactly what I expect from car rental - easy to pickup and dropoff, no concerns, top quality vehicle at affordable price. Thank you Alamo!

More payment modes. Bigger signage at the parking area.