Mercedes-Benz car rentals in Palermo

pick up time was quite long but it was a busy day and I just missed one bus so 30 mins wait for the next. Better instructions to locate the bus would help

Despicable

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

Check in and check out very straightforward

Easy, clean, excellent cars.

The person working at the counter was very helpful.

Rented a Mercedes A-3 at the Palermo Airport. Pick up process was chaotic as in normal in Italy. I read that you want to make sure you have sufficient damage coverage so that you don't have to fight with them if something happens to the car. When I rented the car on line, I was directed to Allianz where I purchased trip insurance and car rental damage and theft coverage for $77 with a maximum benefit of $75,000. When I picked up the car at the airport, the agent told me I had no insurance coverage. I ended up purchasing the super damage waiver and a few other extra coverages ( probably not needed) which I now determine to be about $225 so the whole insurance coverage cost me about $300 while the cost to rent the car for a week was $500. Also, the Kayak estimate showed estimated taxes, fees and surcharges at $140 but the road tax and surcharges were $160 plus a 22% VAT of another $205. So what I expect to be a total rental cost of $830 ended up being $1135. Despite the pricing issues, the car was great and the drop off process was easy.