Mercedes-Benz car rentals in Newark

The line moved slowly and the attendant lacked clear communication

SUV was a bit older

Windshield had old stickers all over it

Waited for over an hour. Staff sat on mobilephone texting, while he was waiting for some sort of conformation for another customer. He could easily helped me out while he waited. When it finally seemed like I was going to get help, an acquaintance of this man came walking in, he ended up helping her instead of me.

very easy and plesant

They charge me for insurance without my consent and refused to reimburse me afterward. Very disappointed and unprofessional.

Did not rent. Went to a different agency. Was not going to wait 2 hours to get the car. Terrible setup.

They had the exact vehicle make I requested for as opposed to other companies who may instead offer you a different vehicle because it was in the same class. Sixt is basically committing insurance fraud. I returned the rental. Employee receives rental, inspects it, notes down the mileage etc. They have me sign off off on the return. The very next day, I get a damage claim notice. You can imagine my shock and disgust when I got that. If they didn't mention what alleged damage was caused, a witness with no interest would not have been able to find it. I had taken a picture of the vehicle but literally had to zoom in on the picture to find the alleged damage. The damage did not even look like fresh damage, but like some pre-existing paint job issue. If you look at Sixt reviews on Facebook, this is their business model. They do this to so many customers, I wonder how they expect to do repeat business. Never renting with them again, ever.

I booked the rental at just over $350, when I went to pick the car up the price for the rental was $100 more than the booking price.

Was at least 4 hour wait to get car. Would not allow us to come in building because line was too long. No communication of what was going on and not organized. Customer service is a thing of the past for Dollar at Newark Airport.

Your employee was so helpful in finding a vehicle for all 6 of us after our flight was cancelled! She was the best!!

Kayak allows you to book a reservation with Dollar (and takes your money!) even when they have no cars. Beware! Just because you have a confirmation number does not mean they have a car for you! You have to call and verify with Dollar directly.

Car was great and clean! I had to use a rental because my flight from Newark to Montreal was canceled unfortunately I could not drop off the vehicle in an Enterprise in Canada so I had to drop off my family in Montreal and drive the car back to Plattsburgh and have my family pick me up with our car. It would have been much simpler to leave the vehicle in Canada

Nothing. All went smoothly.

Michael and Nadia were great

Our thanks to Nadine for helpful and cheerful check in and assistance.

very good.

Sean at drop off for Alamo was a great person to deal with . Awesome employee

I didn't use Thrifty. I used Budget. There was a line of about 10-15 people, almost out the door or the building. When I finally get to the counter I was told they didn't have any cars left, so I would have to wait. After a short period they said they found a car for me. They didn't ask if I wanted insurance. The didn't ask if I wanted to fill the gas, or have them fill for a fee. They didn't ask if I wanted to use the transponder for tolls(which didn't work). They didn't tell me why the charge was $500 instead of $250 for a 2 day rental. I had to ask all those questions. I was given a receipt and told a parking spot number. The vehicle had significant roof damage and some dents/scratches to the front end. They never provided any instructions. They did not tell me I had to open the door on the toll transponder to use it. When I did open it, it didn't work. Budget might as well get rid of all the people they have working and set up a couple kiosks. It would be faster and more informative, as I felt like I was asking all the questions and doing all the work anyway.