Toyota car rentals in New Westminster

Angel was very nice and helpful during check out. No issues with return.

all was excellent. still too expensive but that's what it is

Fast, helpful, considerate.

All went well according to our plan with pick up and drop off with friendly customer service, and I’m very pleased with the staffs.

My reservation was canceled when I got there to pick up the car

Heather was amazing in Palm Springs

They did not have a car ready. Would have had to wait 2 hours. I heard a gentleman say he had been there 3.5 hours. Got a car someplace else. The workers wee great, professional and kept their cool. Not having a car ready was the issue.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

The whole experience was a pleasant one. Thanks!!

Waited for the shuttle at viscount station for 40minutes. Walking would be 20mins. Was forced to buy additional insurance for 12$ a day and paid more than the original cost of renting the car.

They didn’t accept the insurance i booked through kayak so I lost $40.

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk