Toyota car rentals in New Orleans

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

They didn’t accept the insurance i booked through kayak so I lost $40.

Read the fine print before booking online. Local residents only get limited kilometers even though it stats unlimited while booking. If your insurance does not cover rental car ,expect to pay the insurance while picking up the car. The staff was helpful and forthcoming thats the only positive i could take from my experience.

We were skeptical because of the reviews but we were very satisfied with the end result. We got a very good car for a good price. Negatives: The parking lot was a zoo when returning and we used our own insurance so they insisted on a $1000 down which I didn't feel good about.

MSY airport rental pickup and drop off is terrible Still use old rental area fro old airport give yourself at least 30 min in transport time

I had a reservation for 361$ … when I got there they told me almost 800$ argued my way to 450$.

Location was easy to access

Quick, easy, very friendly and personable people. A LOT better than who I used to (AVIS) deal with all the time. Never deal with AVIS again - HERTZ ALL THE WAY, ALWAYS!!!! Thank you guys!!!

Confirmed rental car was not available. Annoying

Excellent customer service!

The front office was unorganized and unprofessional. Car wasn’t ready until three hours after the pick up time.

The car smelled and they didn't have the SUV we ordered so we were in a smaller vehicle.

Reserved the car for noon. When I showed up, there were no cars available. Had to wait until 2pm for a car. This caused a significant delay in our plans for the day as we were going to visit two different tourist attractions outside of Nola. With the delay we were set back and couldn't do the things we had planned. Had to re-route our trip on the fly.

Car was not ready at pickup , we had no option but to take a car that was in my opinion not comparable to a ford edge. But as avis was closing in the next hour we were forced to take a car less than expected. The car had several issues. One of the tires half-flattened daily and all tires were worn out, hardly any profile. Also issues with the door locks. First time in my life a very bad experience with Avis. Tried to change the car but for these kind of issues Avis cannot be reached.

Our reservation was for 10a and we were not in a car until 11a because there was no car ready for us. The desk person really didn't know how to creatively problem solve and had to wait for a manager who then had to call another location to bring a car - that could have been done at the time the desk person knew there wasn't a car for us to pick up. We were an hour late into getting started and then as a result got caught in a storm that had we left on time we would have avoided. Overall very poor - what is the point of a reservation and appointment if you have no car to rent? If we needed to go to another location you just simply should have told us that and saved us an hour of our life.

1st of all, no one appreciates poor personal skills at a customer service face to face situation. After that, was instructed to the appropriate number to get my vehicle. I see a wheel cover less banged piece of garbage with significant vehicular damage to its quarter panel, a vehicle I personally would be embarrassed to be seen in! I went right back in and told the agent exactly that saying no way am I taking that car. Without an apology, perhaps even expecting me back, they subsequently gave me keys to another vehicle about 4 spots away, a beautiful Hyundai Sonata with all the bells and whistles (except Sirious radio). Why Avis , who I really respect as a rental company, would not have given me that car originally I have no idea. Because of the “2” vehicles involved, my ratings are what they are. Turned out well, but not without unneeded issues. Take that car off the lot Avis, don’t embarrass the company.

Very complicated pick up. Doesn’t accept insurance with credit. Obligated to pay for extra insurance. It took 1 hour to pick up the car. Drop off was efficient.

Awful, awful company. NEVER, EVER RENT FROM ACE OR NIFTY. The reservation said unlimited miles. After I took a cab to their scary rental location on Poydras, I was informed that unless you have a round trip airline ticket to and from New Orleans, you only get 125 miles and then you are charged per mile. IT DID NOT SAY THIS IN THE RENTAL ADVERTISEMENT. Do not try to save a few dollars by using this cut rate, awful company and stick with the national rental companies.

The Manager was rude. She was not clear on the insurance policy. She did not have very good customer service skills. I had to go with another rental coming after taking a Lyft to pick up rental. Had the same insurance issue with the next rental company. Was able to get rental from other company because the agent was clear in explaining the insurance policy.