Audi car rentals in London

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Excellent customer service. Jan was very helpful and friendly. Seems like a great culture and team at this branch

The staff was good

It was terrible. We were not able to pick up the car because they closed before our pickup time. Why did Kayak book our reservation when the pickup time I specified was AFTER their closing time?

Great experience. Quick and smooth. Great customer service

Very easy

We got run flat twice and had to call AA service 3 times on the road during our 3 days trip. It was horrible service ever because AVIS didn't maintain rental car properly. The service was overdue and the alert has been on during the trip

Smooth process and comfortable cars

Windows were dirty on the inside.

Car was clean and comfortable, fellows at desk very friendly, helpful and informative

Price when booking changed on pick up. Best to talk directly to company than book on line from overseas to ensure currency exchange. On booking we were given a price in Australian dollars for charge of hire and informed no payment was needed prior to pick up and to make payment on site. On arrival the price increased by $300 and of course you pay it. The car was in excellent condition and ran well we also had free transfer to terminal from airport office. Apart from the price increased which we we were extremely unhappy about we cannot fault the car quality or condition

Great

Windscreen washer had been filled with water and remained frozen for my entire visit

Didn't have any problems with the hire and the staff were very friendly and accommodating.