Kia car rentals in Lisbon

We got charged additional for no reason and the agent was so rude when we tried to ask why

We made a reservation for 6pm. We arrived a bit late at 6:20pm and everyone was gone. Wasn't easy to find because there's no outside sign and it's inside another company's garage. Tried calling the number and got no response (thus the delay trying to find the location) To find where the staff was, a worker from another company in the building gave the sixt team a call on their personal numbers and apparently everyone already went home. Was very surprising considering it's next to the airport to have it close so early. We had plans in the south that night so we had to find another booking at another company last minute. Never received a call, email, etc asking where we were.

Super quick, friendly and helpful. Car was in great condition.

Buyer beware!!! We arrived into Lisbon at 11pm. When we found the counter, the reservation was there, but instead of the automatic economy car we requested, they had us in for an e-car. Our itinerary was far too extensive to have to charge a car for 4 hrs every 200km. When I refused the car, they charged us double. There was nothing we could do but pay double for the car we previously booked. Since I got the extra insurance with the third party booking company, they told me I didn’t need it with them and later in the week, I found out we had no insurance on this vehicle. How disappointing this whole experience has been. After multiple attempts, I’m still trying to get this resolved. But I’ve yet to hear back from the person I finally managed to connect with while in Spain. I think it’s only fair to get the price originally quoted with the itinerary I still have! Obviously I would like my originally quoted price. Very unhappy customer!

all is ok

Carjet, the broker cancelled our reservation. Therefore I had to book direct from Sixt at the desk and that was more expensive. That was a little bit disappointing....

Reception staff and manageress Ines at Lisbon airport were good-natured and super helpful.

Dry helpful staff, met all expectations.

At pick up, I did not like the sales and guilt speech that the representative held. He tried to make me change my reservation for a more expensive car. Even AFTER I REFUSE THE CDW (Collision Damage Waiver) 2 or 3 times, he insisted menacing that the car value Euro 13,000 will be charge on my credit card if any damage occurs. He continued even when I told him that my credit Card will cover the CDW. Is it because I am a women that he think I am stupid? I was very displeased by his condescending tone.

I had a little disagreement with the check-in person on what size of car I paid for. It worked out overall but we did have a misunderstanding because I had paid for an economy size car and he said I was getting a mini car.

I rented a automatic and got a stick shift. The line was long and I waited for more than one hour to get a car. Then the car died in the middle of the trip. A nightmare! Avis has to rent a taxi to take me to the final destination.

They didn't let me use my online booking from Kayak. They said it needed at least 1h to access their booking in their system (they didn't even try). The employee at the counter asked me several times to cancel my booking with Kayak. As they gave me no choice, I ended up renting another car with them at a more expensive rate. It was truly a bad experience.

We were quoted a price, we triple checked that this was the pre-paid final price. We turned in the car a day early and were charged DOUBLE the quoted price - over 400 Euros more!

Finding the Surprice employees was somewhat difficult when arriving at the airport. There were no instructions indicating that you do NOT go to the car rental section, rather search for a person with a sign at arrivals.