Lexus car rentals in Las Vegas

Longest line at pickup ever

The line was long at Vegas airport facility.

Better rental and organization. Also provide the car that was reserved. Renting a car took 2 1/2 hours even though I pre checked in. Never rent from avis again.

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.

Everything went smooth and the shuttle drivers were polite. The car was ready when we showed up and was easy to find. I would rent here again.

I booked for a price, and at the end at the pick up it was the dubble. Bad info desk, not kind and helpfull staff

Easy. Fast. No issues

Shuttle kept me waiting.

Got charged 2 times the price what i had to pay in the first place.

They didn’t honor the reservation. I got to the airport to pick up the car, and they announced that they weren’t honoring same-day reservations. So I did not get a car from Dollar, and will never rent from them again.

They said talk to kayak, kayak said talk to them. Their system didnt reflect their inventory due to multiple third party sites.

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!

Shuttle service totally and completely sucked, from airport to rental facility

Well I reserved my car for 12, but when I got to the location they were at lunch. I waited 45 min for nothing as I was told when they got back I was at the 2nd location within the casino and needed to go to the other. Well they didn't have my card. The customer service agent was great, but I had to wait another 1.5 hours for my car to be ready. That sucked

I had inadvertently made a reset at another location but the attendant wouldn’t even acknowledge the issue or offer to rectify it. I ended up simply renting another car and absorbed the cost (I.e. threw my money away). Therefore, will not use Hertz again.