Lexus car rentals in Las Vegas

It was great! The process for return was quick!

Staff at both pick up and drop off were excellent. Drop off location very helprul as ee had to drop off at Grand Junction Colorado due go a medical emery. Very attentive and understanding of our situation

I always use AVIS. Quality car rental.

Excellent

Super easy to pick up car. Just as easy to drop off at final destination airport.

Horrible. They allowed me to make a reservation for that same day online along with an upfront fee, and then when I arrived a staff member clarified that if you'd made a same day reservation "thrifty will not honor it." So basically they scammed tons of people by letting them book online then refusing to honor it. Just raking in the partial up front fee from who knows how many people just because stock was low and it appeared like one of the only options left.

Took the cab to car rental to pick up vehicle. Was helped by the person at the end. After I told him I was easy and that I didn’t need any extra coverage his tone changed. He asked if I have my cell phone to confirm my identity as well as passport. I left both in hotel. He refused to rent me the car and cancelled it. Cost me 70$ round trip by cab.

We had some issues with one of the tires. When we returned, the manager Max was very helpful and courteous. Great customer service.

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.

They didn’t honor the reservation. I got to the airport to pick up the car, and they announced that they weren’t honoring same-day reservations. So I did not get a car from Dollar, and will never rent from them again.

They said talk to kayak, kayak said talk to them. Their system didnt reflect their inventory due to multiple third party sites.

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!

Pick up location did not have the vehicle requested. They called to inform me. which was nice. Pick up location was wrong. They gave me the number to call to fix it. Assured me not to be concerned as this mix up does happen often, and easy to fix. Called the number, instead of correcting, they said they have to cancel and rebook my reservation again which caused a significant price difference. When shared my disappointment, they gave some discount which out really explaining. Dismissive. Staff at pick up, did not know about the electric (Tesla) cars. Did not provide the L2 charging adaptor. Hertz 800 Phone system hangs up when you select to talk to the local staff option. Drove back to rental place to get an adaptor. Was told to go look for it in all the other tesla cars in the lot and see if I can find one. After 3rd vehicle I gave up. Drop off was fast. Hope you share this with Hertz.

The place was closed at noon

Shuttle service totally and completely sucked, from airport to rental facility