Audi car rentals in Lagos

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

Car wasn’t super clean- which is fine we have definitely rented worse. Clerk wasn’t happy that we booked 3rd party and discussed how it impact their job to make it harder by having to enter information provided by renter- then Tried to add on 1200 worth of insurance- wasn’t happy when I declined and argued about it. Girl that was there when we returned was very monotone and irritated with myself and previous customer

When we arrived there were two clerks who moved slower than molasses on a January morning. The gentleman at the Budget counter was argumentative and rude. The lady was a bit more with it but disinterested in helping very much. We were in St. Louis because my partner was dying, my son and I needed to get there as soon as possible. We reached out to the online provider, and they were very helpful. I am so glad they were able to assist us in changing the reservation and obtaining the rental vehicle. I will not use Dollar services again.

I accidentally went to the wrong pickup location and they were kind enough to drive the car to me saving me another cab fare. They also dropped me off at the water taxi after I returned, all free of charge. Can't say enough good things about this location!

Staff were generally nice. The car was very dirty at pickup and I never received a receipt at drop off.

Good price, good car, easy!

Upon pickup I found the tank just above empty. When I mentioned it to the gate/checkout attendant he said he had listed it as such and I could return it empty. I did so and received a revised bill with a gas charge applied. I’ve applied for a refund but have to see that reversed. Brian