Volkswagen car rentals in Halifax

The vehicle itself was great. When we arrived at the scheduled pick up time the vehicle hadn’t been cleaned. I needed to contact the rental agency during the trip. I called numerous times over a 4 day period and NEVER spoke to a human. I called at a variety of times each day and either got a busy signal or an answering machine. I left messages and NO ONE called me back. That was extremely frustrating!

Friendly and helpful staff, very convenient lot for pick up and drop off. Car was overdue on maintenance and could have been cleaner, but absolutely adequate.

The pickup and drop off was great

Good

The customer service was great and would use this company again anytime based on that.

Liked the vehicle and liked the agent at the pick-up location. Did not like them not having a car ready for us at the scheduled time. Had to wait for them to receive a car back and then clean it up for us. Also did not like the drop off location. Extremely confusing to find.

My car was a 2020 Mazda that could barely get up hills. The Cabot trail is all hills. The car had 80,000 Km on it. The engine sounded as is it wanted to blow up when it was just sitting there idling. It would rev up to 4000 RPM regularly and went through almost 5 tanks of gas. For the price I paid I would have liked a newer vehicle. The staff wasn’t very friendly either, and when I called to inquire about a different drop off point in Halifax the guy was rude to me, even starting the conversation with just ‘Hello’ lol Terrible experience all around

It was great 😎🎶🎶🎶😎

Really kind and efficient staff. Awesome location on Grafton

The pick up/drop off was fast and easy.

Great service. Car was excellent

The INCREDIBLE staff at the pick up counter in Halifax.

The speed of service was excellent . The car was great and the price was right. Great experience

Price Service

Dollar Westin Hotel Halifax 1. Was very long in attending to me while the attendant was on a long break. 2. failed to clean the car upon handover; 3. Gave us 2 keys together with unbreakable wire. 4. Upon return would not inspect the car at all with me when asked, and said he was busy with customers ( none there for 25 minutes) while talking to his girlfriend. 5. Did not leave manual in car. 6. Neither Attendant asked the customer if everything wss OK.

Car was dirty when I picked it up (inside and out), but I did get a good rate on it

Actually I don’t like customers service

The Halifax Thrifty at the Westin Hotel where we picked up our rental had very poor service--we would never rent from them again. The people were rude, the car was not at all clean on the inside (gunk on the seat, children's hand smears on the windows, etc.). When we asked them to clean it, it was as though we were asking for a huge deal. They did send it back to be cleaned but much of it was the same and reported as being "stained" so it wouldn't come out. When we got to our place we took a wet cloth to it and it came off no problem. Should we have to clean our own rental car??? They also have a policy that they charge for a second driver (even though we are married), the rate that they were quoting per day was crazy and felt like a cash grab. We have never had this problem with Thrifty before, in fact when we went to another location they changed it so we could both drive with no extra fees. This was the worst car rental experience we have ever had--and we rent cars a LOT! I would suggest never using this location again--when we looked at other reviews (of course after we had trouble at that location) it was clear we weren't the only ones.

I had requested a sedan. Upon arrival, I was advised the only option was a jeep. This was very disappointing. I regularly drive an SUV but the jeep was large and boxy. I was on edge driving the vehicle throughout my rental period. While I do recognize rental vehicles are in short supply due to a shortage of cars and high demand, I continue to be frustrated that my 'only option' was presented as a jeep while others before and after me were provided with easier to drive options. I was relieved to drop the jeep off at the airport. I considered returning it after day 1 but the flexibility and understanding shown by Hertz staff was cold and verged on inconsiderate. When I am spending over $900 to rent a car for 5 days, my expectations are high. With my daughter in University at Dalhousie, we will return to the area. I will be very hesitant to rely on Hertz in the future or mentally prepare myself for substandard customer service.

Mediocre, Quick to charge fees even when not warranted, slow to repay! I cancelled within the cancellation period and they still charged the cancellation fee. I did get it back after having to ask for it. Peter

I wanted to change the drop off location to the airport but to do so was such a hassle and increased the price so exponentially that I left it as it was in order to move forward with the rental