Lexus car rentals in Fort Myers

Agent lied about toll requirements, upsold pointless pass to the tune of $56 for 4 days.

The only thing I didn't like was the smell of the vehicle...it smelled like a cleaning product was trying to hide a smoke smell from cigarettes...I should have checked if any of the other cars available, smelled the same way

We were to pickup a midsize at a satellite Hertz, not the airport. When we got there they had one car left, a Polestar EV, a Volvo product made in China, with 26% charge, and no way to charge it there. We basically had to take it, or we had to come back hours later with no guarantee we'd get a car. The instructions we were given about the EV were minimal. They did not have internet there for us to download the necessary APP to charge the car. We stopped at a Starbucks to get the APP. We then had to find a charging station. We had no experience with this, and went to one, only to find out it's a regular EV charger, and would take about 7 hours to charge the car. We couldn't wait that long. We then found a fast station, which took over 2 hours to charge. Bad way to start the vacation. We got to our destination about 3+ hours later than we should have. The next day we decided we would trade the car in for a gas car, as we didn't want to do the charging routine again. We went to the nearest airport and exchanged, easily, thankfully. That was an hour drive each way. Their lack of cars initially cost us about 6 hours that should not have happened.

I really liked being able to choose which car I wanted in my category. Lines were short and the process of getting and dropping the car was especially efficient.

Quick everything

Had to wait in line quite a while to get the rental. It seems a more streamlined approach could be developed.

I was being forced into getting an electric car ( that could not meet the needs of my plans) only or they said I could pay 3 times as much to get a different car. I spent 2.5 hours pleading with on-site and phone support people who refused to help. It ruined my plans. This was an overall awful experience.

Booked through kayak, paid up front a rental and for an insurance with Canadian taxes through kayak and kayak never mentioned i will have to pay more at the airport at fort myers florida When we got there we wore told we only paid a base price for the car and have to pay more with USA taxes. Also we were supposed to get a Nissan pathfinder which was supposed to be a 6 passenger vehicle with 3 large luggage’s Instead they gave us a little Kia with no trunk when u pull out the third row for a sixt passenger. I could of rented through Expedia wigg th no hidden charges but instead I chose kayak I will never use kayak again. Overall bad experience

The car had over 60000 miles and had to be returned by tow truck. We had to wait almost 4 hours for the tow truck because they were sent to the wrong address. We had to wait in line for another hour to exchange the car. They added liability insurance to the bill even though we specifically refused it. I will never rent from Thrifty again.

I was quoted a price and I paid that price. When picking up the car the attendant said "Oh, by the way there is an additional charge of $250." No explanation for this. I am not happy!

Lots of scratches on the exterior and the gas tank was not full when the car was picked up.

Car smelled like smoke and had a hole in the seat from a cigarette burn. Not pleasant. Also, after pre-paying for the vehicle was charged tax after the fact of $64. This should be included in the total as it is not transparent as to the total cost.